Print Shop closing when trying to Print (Full Version)

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giznchich -> Print Shop closing when trying to Print (3/1/2012 8:04:06 AM)

Hi....I am having trouble printing my projects. Can anyone help? Printshop was working well and printing...I loaded the newest patch now when I save then hit print the program closes. I have tried shutting down etc. but not having any luck.



Brandy redux -> RE: Print Shop closing when trying to Print (3/1/2012 10:51:18 AM)

Hi giznchich,

If you were able to successfully install the 3.0.5 patch - as was recommended in the "Cannot Access Templates" discussion that you started several days ago - you should not be experiencing problems when you try to print - because the 3.0.5 patch was supposed to have fixed the printing problem. However, it is a known fact that the 3.0.5 patch does not fix all of the Print Shop 3.0 problems.

So, the only suggestion that might help to solve your problem would be for you to go to the printer manufacturer's web site to download and install the most current printer driver for both your Operating System and the version of the Operating System (32-bit or 64-bit). If you don't know which version you are using, go to 'Control Panel', select 'System', then look for something which says either '32-bit Operating System' or '64-bit Operating System'. If you are using WinXP and you don't see any mention of either 32-bit or 64-bit, that would indicate that you are using a 32-bit Operating System.



Brandy redux -> RE: Print Shop closing when trying to Print (3/1/2012 11:33:49 AM)

Hi again giznchich,

As a test I opened a Print Shop 3.0.5 project, then printed that project - without any difficulty. Then, I closed Print Shop 3.0.5, opened a different Print Shop 3.0.5 project, then printed that project successfully. Then, I repeated that process 3 more times.

So, if you are not able to print successfully after you update your printer driver, your only option, I'm afraid, would be to click on the link below

http://forums.encoreusa.com/tm.asp?m=24071

then follow the directions in that FAQ for contacting Technical Support.

Please do keep in mind that questions which are submitted to Technical Support are ALWAYS answered in the order they are received. However, since Technical Support often experiences a backlog, you might not receive an answer for several days. Please DO NOT submit a 2nd or 3rd question - because this only increases the backlog.



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