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Brandy redux -> PS 3.0: Purchased from Walmart (8/10/2012 8:27:47 PM)
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Problem
POSA - The setup encountered an error while attempting to connect to the activation server
Solution
During the installation of the program purchased from Wal-Mart, you are asked for a serial number. When you enter the serial number, an error message is displayed "the setup encountered an error while attempting to connect to the activation server".
An Internet connection is required to activate and use The Print Shop 3.0 purchased from Wal-Mart.
If you do not have an Internet connection, we recommend that you contact Wal-Mart for a refund.
If Wal-Mart will not give you a refund, you can find our returns policy at:
http://support.encore.com/customerservice/refunds.aspx
If you do have an internet connection and you are receiving this error, please click on the link below
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2827
to the Online Support Request form, then include the following information in that form:
Internet Service Provider (i.e. AOL, MSN, Comcast, Hughes, Sbcglobal etc)
Internet connection type (i.e. cable, DSL, satellite, or dial up)
With additional information, we can better determine how to help resolve the issue you are experiencing.
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