The Print Shop 3.0.5 Deluxe update install error 2709 (Full Version)

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0



Message

khigh -> The Print Shop 3.0.5 Deluxe update install error 2709 (11/3/2012 8:50:19 AM)

I am trying to install the version 3.0.5 update for The Print Shop 3.0 Deluxe and keep getting this error message: 

Error 2709. The specified Component name ('_56E0E0E058F5DA1D6EDAD6D08E6EC5FC') not found in Component table.


Current software version is 3.0.3.0, on Windows 7 Home Premium 64-bit Service Pack 1 with all Windows updates. 2GB RAM, 500GB hard drive, DSL internet connection.

I have uninstall/reinstalled version 3.0.3.0 several times, and also re-downloaded the 305_DLX_Update.exe file several times, as instructed by http://support.encore.com/technicalsupport/kb.aspx?kb_id=1555&product_id=2826.

What could be causing the error, and how can I fix it? Also, is there any way to download a clean install of version 3.0.5, instead of trying to update the old version?



Brandy redux -> RE: The Print Shop 3.0.5 Deluxe update install error 2709 (11/3/2012 11:32:59 AM)

Hi khigh,

Since these forums are intended to be used to discuss functionality (how-to or how-does-it-work) problems only, those of us who help on these forums are volunteers only, who are neither employed by nor connected with either Customer Service or Technical Support. And, for that reason, Encore has requested that we advise anyone who is experiencing a problem with the Print Shop 3.0.5 patch to click on the link below

http://forums.encoreusa.com/tm.asp?m=24071

then follow the directions in that pinned item for contacting Technical Support.



khigh -> RE: The Print Shop 3.0.5 Deluxe update install error 2709 (11/3/2012 12:34:14 PM)

Aww, too bad. Already tried that and got no satisfaction. Well, we'll have another go at the Tech Support people on Monday. Thanks for being available on Saturday, Brandy redux.



Page: [1]

Valid CSS!




Forum Software © ASPPlayground.NET Advanced Edition 2.4
0.015625