PS 3.0.6.0 will not print or save as PDF (Full Version)

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lsvose -> PS 3.0.6.0 will not print or save as PDF (1/4/2014 10:00:19 AM)

Print shop closes when trying to print or to save as a PDF, HTML or JPEG. Also closes when trying to print to PDF using a third party print to PDF app.
The version of PS is 3.0.6.0 and I am running W7-64. The error info given is:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: printshop.exe
Problem Signature 02: 3.0.6.0
Problem Signature 03: 4eca70c1
Problem Signature 04: PresentationFramework
Problem Signature 05: 4.0.0.0
Problem Signature 06: 51eea94f
Problem Signature 07: 20c1
Problem Signature 08: 7
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Compatibility mode has been tried. Drivers are updated and no other apps have a problem with printing or saving.

.NET is 4.0 and W7 is fully patched.
any help would be appreciated.

Thanks



ellengard -> RE: PS 3.0.6.0 will not print or save as PDF (1/4/2014 10:46:11 AM)

This is a user-to-user forum to discuss how to use the program features, such as how to add address book info to a label project. We generally don't know how to solve technical issues.

For crashes and error messages, please submit a technical support ticket here:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2826



JasonC -> RE: PS 3.0.6.0 will not print or save as PDF (1/4/2014 4:40:47 PM)

quote:

ORIGINAL: lsvose

Print shop closes when trying to print or to save as a PDF, HTML or JPEG. Also closes when trying to print to PDF using a third party print to PDF app.
The version of PS is 3.0.6.0 and I am running W7-64. The error info given is:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: printshop.exe
Problem Signature 02: 3.0.6.0
Problem Signature 03: 4eca70c1
Problem Signature 04: PresentationFramework
Problem Signature 05: 4.0.0.0
Problem Signature 06: 51eea94f
Problem Signature 07: 20c1
Problem Signature 08: 7
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Compatibility mode has been tried. Drivers are updated and no other apps have a problem with printing or saving.

.NET is 4.0 and W7 is fully patched.
any help would be appreciated.

Thanks


It's my impression that this program requires Net 3.0 / 3.5

Print Shop 3.5 requires .NET 4.0



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