printmaster v6 platinum freezing (Full Version)

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tryingtowork -> printmaster v6 platinum freezing (6/7/2014 7:55:40 AM)

I purchased a download version of printmaster v6platinum from Home Depot. I have a new computer with windows 7 professional and 64bit. I was about an hour into my project when the program froze. I clicked on everything with no luck, shut the program down by shutting my computer down. I couldn't even x out of the program. I started everything up this morning and same thing. The icon with 4 arrows is the cursor now and nothing can be clicked in to. Did I freeze something?



ellengard -> RE: printmaster v6 platinum freezing (6/7/2014 12:20:49 PM)

Run some clean up utilities, reboot and try again. If the problem persists, it could be that your initial installation is corrupted and a fresh installation may fix that.

This program requires a lot of resources to run, so it helps to disable programs running in the background just while you work in PrintMaster.

If the program continues to freeze, submit a tech support ticket:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3105

quote:

I was about an hour into my project when the program froze.

It is a good idea to frequently save your project. Then close it to let the program clean out its temp files. Open the project and continue.



JasonC -> RE: printmaster v6 platinum freezing (6/8/2014 4:29:28 PM)

quote:

ORIGINAL: tryingtowork

I purchased a download version of printmaster v6platinum from Home Depot. I have a new computer with windows 7 professional and 64bit. I was about an hour into my project when the program froze. I clicked on everything with no luck, shut the program down by shutting my computer down. I couldn't even x out of the program. I started everything up this morning and same thing. The icon with 4 arrows is the cursor now and nothing can be clicked in to. Did I freeze something?


Did you mean Office Depot ? Home Depot does not sell downloads. I checked the Canadian site and the USA site and nothing came up.



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