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printmaster v6 platinum freezing

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All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 6.0 (released 2013) >> printmaster v6 platinum freezing Page: [1]
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printmaster v6 platinum freezing - 6/7/2014 7:55:40 AM   
tryingtowork

 

Posts: 1
Joined: 6/7/2014
Status: offline 		I purchased a download version of printmaster v6platinum from Home Depot. I have a new computer with windows 7 professional and 64bit. I was about an hour into my project when the program froze. I clicked on everything with no luck, shut the program down by shutting my computer down. I couldn't even x out of the program. I started everything up this morning and same thing. The icon with 4 arrows is the cursor now and nothing can be clicked in to. Did I freeze something?
Post #: 1
RE: printmaster v6 platinum freezing - 6/7/2014 12:20:49 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Run some clean up utilities, reboot and try again. If the problem persists, it could be that your initial installation is corrupted and a fresh installation may fix that.

This program requires a lot of resources to run, so it helps to disable programs running in the background just while you work in PrintMaster.

If the program continues to freeze, submit a tech support ticket:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3105

quote:

I was about an hour into my project when the program froze.

It is a good idea to frequently save your project. Then close it to let the program clean out its temp files. Open the project and continue.

(in reply to tryingtowork)
Post #: 2
RE: printmaster v6 platinum freezing - 6/8/2014 4:29:28 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: tryingtowork

I purchased a download version of printmaster v6platinum from Home Depot. I have a new computer with windows 7 professional and 64bit. I was about an hour into my project when the program froze. I clicked on everything with no luck, shut the program down by shutting my computer down. I couldn't even x out of the program. I started everything up this morning and same thing. The icon with 4 arrows is the cursor now and nothing can be clicked in to. Did I freeze something?


Did you mean Office Depot ? Home Depot does not sell downloads. I checked the Canadian site and the USA site and nothing came up.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to tryingtowork)
Post #: 3
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