printmaster v18.1 (Full Version)

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encore forums -> printmaster v18.1 (6/23/2014 9:40:09 AM)

I have just bought the above version of printmaster to use on windows 7, having had printmaster gold 16 in the past. It has all loaded correctly, but when I click on the icon the printmaster start screen comes up then across it I get a message saying printmaster has stopped working, then a screen comes up saying a problem caused the program to stop working correctly windows will close the program and notify you if a solution is available. I have uninstalled printmaster 3 times and reinstalled it but every time I get the same message. Can any one help?




JasonC -> RE: printmaster v18.1 (6/23/2014 10:09:35 AM)

The program requires Net Framework and if it's corrupted you will need to reinstall it.

The instructions to do so is here: http://support.encore.com/technicalsupport/kb.aspx?kb_id=535&product_id=2644

If this does not work, choose the link at the bottom of the article to contact technical support.




Kirsten -> RE: printmaster v18.1 (6/23/2014 12:15:49 PM)

quote:

The program requires Net Framework and if it's corrupted you will need to reinstall it.


The instructions to do so is here: http://support.encore.com/technicalsupport/kb.aspx?kb_id=535&product_id=2644

Since PrintMaster is displaying error messages, that problem is not related to the recommendation that TMLFAN4KLIFE made because that recommendation relates to the program being frozen on the splash screen. If/When Net Framework is corrupt, absolutely nothing will happen when you try to start the program. Instead, the computer will appear to freeze up, with no error messages at all.

quote:

I have uninstalled printmaster 3 times and reinstalled it but every time I get the same message. Can any one help?

When PrintMaster is uninstalled in the normal manner, not all components are uninstalled. If you will click on the link below

http://forums.encoreusa.com/tm.asp?m=41214

you will see that Brandy redux provides a specific recommendation for dealing with the stopped working problem.




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