Needed Help (Full Version)

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Gourmet -> Needed Help (12/16/2015 1:19:02 PM)

For years I have tried to use Print Shop. Hardly a week passes that there is not some glitch. As a private user after spending the time to produce,
only to have the app not let me save or close, printing every sheet on a calendar, etc and there seems to be NO help. Is there a product that is reliable.
I use calendar twice a month and a brochure some 52 times a year. E-mails to the company have produced nothing.
I get an answer but there is always a question posed and no answer. I have not the time to read 2-300 posts that have nothing to do with the problem
frustration is overwhelming. If there was someway to get answers without having to wait a week or two. I am a user, not a programmer.



ellengard -> RE: Needed Help (12/16/2015 4:02:57 PM)

Version 3.0 will continually crash without the update patch. Do you remember installing the patch?

If you did install the patch, then the problem may be a corrupt installation. If you had your anti-virus program running while downloading your purchase, the download could very well have been corrupted. If you had your anti-virus program running while installing the program, whether from a download or a disk, that can also corrupt the program.

Temporarily disabling anti-virus while installing a program is a general rule, to prevent the anti-virus program from blocking critical files during the installation. This is true for installing any program, not just Print Shop.

If you need the patch, post back. Someone here will find out where the download is. I thought it was available on the technical support page, but I don't see it.



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