Before contacting House Beautiful Technical Support, please verify that the answer to your question is not available from one of the following resources:
* House Beautiful Home Design Suite User's Guide * House Beautiful Help System * Video Tutorials * The Customer Support Center, which is available at http://forums.punchsoftware.com/
At the Customer Support Center you can register your software, search the knowledge base, or ask a question, if necessary.
The Customer Support Center can only answer questions that are related to features of House Beautiful Home Design Suite. They cannot answer specific questions about home building, local building codes, and so on.
When contacting the Support Center, please provide the following details:
* Serial Number - located on the Help | About House Beautiful Home Design Suite dialog box * Your computer's operating system * Make and model of your computer * Video card manufacturer and model * Video card driver date and version * Video RAM * Display settings, including hardware acceleration
After registering your program, you will receive 60 days of free technical support. When you call, you should be in front of your computer, with the program running, and have the above information handy.
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