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Error: Cyclic Redundancy Check (CRC)

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All Forums >> [Product Forums] >> [Productivity Software] >> [The Print Shop 23.1 and older] >> PS Tech Tips >> Error: Cyclic Redundancy Check (CRC) Page: [1]
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Error: Cyclic Redundancy Check (CRC) - 8/14/2010 6:10:09 PM   
Brandy redux

Posts: 2376
Joined: 2/7/2007
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The Cyclic Redundancy Check (CRC) error message often means that the medium from which you are running the setup (the CD or DVD) is either dirty or damaged.

One recommended solution for that problem would be to clean the CD/DVD, as described below:

a. Use a mild detergent like dish soap, some warm water, and a clean cloth.

b. ALWAYS clean from the center out in a radial direction. NEVER wipe or rub around the disc in a circular motion.

c. Dry the disc with a lint-free cloth so that you don't add any more dust or scratches to the CD/DVD surface. Again, rub in a radial direction, from the center out.

If cleaning the CD/DVD does not solve the problem, the next best thing to do would be to try to install the program on a different computer. If the CD/DVD will not install on a different computer, that would indicate that the CD/DVD may be defective. In that case, the first best course of action would be to click on the link below

Technical Support & Customer Service: Broderbund, Encore, Hoyle, Bicycle

then follow the directions in that FAQ for contacting Customer Service - to inquire as to whether or not replacement disks are still available.

< Message edited by Brandy redux -- 7/3/2012 10:19:17 PM >


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