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error message - 10/8/2013 1:26:46 PM

grimgarde

Posts: 1
Joined: 10/8/2013
Status: offline

My desktop recently recovered from a virus, but, now, when I try to reload my Hoyle Puzzle & Board Games 2008, although the program seems to load properly, when I try to run it, I get the error message "Could not write license data!" and an instruction to contact customer support. I'm getting the same result with my "Hoyle Card Games 2008" CD. I've already tried uninstalling and re-installing both programs. Any suggestions?

Post #: 1

RE: error message - 10/8/2013 1:50:58 PM

FixitMAD

Posts: 59
Joined: 11/5/2010
Status: offline

-MOD EDIT-

We found the solution and I am going to be posting it shortly

< Message edited by TMLFAN4LIFE -- 10/15/2013 7:17:32 AM >

_____________________________

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FixitMAD

(in reply to grimgarde)

Post #: 2

RE: error message - 10/15/2013 7:20:45 AM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: grimgarde

My desktop recently recovered from a virus, but, now, when I try to reload my Hoyle Puzzle & Board Games 2008, although the program seems to load properly, when I try to run it, I get the error message "Could not write license data!" and an instruction to contact customer support. I'm getting the same result with my "Hoyle Card Games 2008" CD. I've already tried uninstalling and re-installing both programs. Any suggestions?

1) Open the command line by pressing "Start" and selecting the "Run..."
option.

2) Type "cmd" (without "s) and push the [Enter] button on the keyboard.

3) Please type in the following command:
rd /s "%APPDATA%\SecuROM"
and press [Enter] on the keyboard.

4) Answer Y to the Y/N question and press [Enter] to complete the process.

Relaunch the game and you should be good to go.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to grimgarde)

Post #: 3

RE: error message - 11/28/2013 6:20:09 PM

Jimt1947

Posts: 1
Joined: 11/28/2013
Status: offline

When trying to access Hoyle Casino i receive the message below. I down loaded slots from the same DVD and it's in the same file ... I can access it but not the casino games Any suggestions

I receive the message "windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

(in reply to JasonC)

Post #: 4

RE: error message - 11/29/2013 3:57:33 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: Jimt1947

When trying to access Hoyle Casino i receive the message below. I down loaded slots from the same DVD and it's in the same file ... I can access it but not the casino games Any suggestions

I receive the message "windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

Which version?

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to Jimt1947)

Post #: 5

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