JasonC
Posts: 1692
Joined: 12/14/2005 From: Hayward, CA Status: offline
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Hey Poser, Welcome to the community forums and I am happy you took the time to post feedback for your game. Please be aware that all of games presented in this collection is played "According to Hoyle" and it's book of rules so any variations you might be used to playing are not valid in this version. Since this product is so old we won't be updating it. If you purchased the game just recently you can send the game back to us for a refund and you will be responsible for shipping. Refunds are for the price of the product only - minus any sales tax you paid in the store and shipping charges are not refundable. For digitally downloaded software, contact our customer service department for a Letter of Destruction Agreement within 30 days of purchase for a full refund. Click this link and complete the form. http://support.encore.com/ordersupport/order_support_frm.aspx Choose "Electronic Letter of Destruction" as the category, and note your order number in the Description field. Upon receipt of your request, our Customer Service team will send you an email containing our Electronic Letter of Destruction agreement, stating that you have uninstalled and/or destroyed all copies of the software. When you receive this email notification, reply with "I Accept", and your refund will be processed. If you do not reply with acceptance of the terms outlined in the letter, you refund will not be processed. Once your refund has been processed, and serial keys associated with the software you have returned will no longer be active.
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Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com
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