JasonC
Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
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Dear Customers,
Buying a new product can be exciting and you can't wait to get it out of the box and get it up and running! However not all antivirus products can be equal. There are some on the market that will flag, not only our products , but other legitimate products as well. While we do our best to minimize the chance of this happening in our software, antivirus signatures can rapidly change. One day our product works and the next day it could be flagged as a virus.
The following third party link explains what happens with a false positive detection and what you can do to resolve this. Please note the link given above is for our customers convenience to research the topic at hand. The information given at the link is not sponsored by Encore Software and is provided as - is without warranty or support of any kind.
http://antivirus.about.com/od/antivirusglossary/g/falsepositive.htm
_____________________________
Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com
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