JasonC
Posts: 1692
Joined: 12/14/2005 From: Hayward, CA Status: offline
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When attempting to launch the program on Mac OSX 10.9 the cursor is not visible in the serial key box. The serial key box is active, type in the serial key using all upper case letters, with the dashes, any letter that looks like O is actually the number 0 (zero). Once the serial key has been typed in wait until the serial key is populated this can take 90 seconds or more. Then click activate, the program will now be available for use.
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Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com
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