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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Print Fail

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Print Fail - 2/23/2015 4:52:34 PM    TSM2b   Posts: 3 Joined: 2/23/2015 Status: offline Had PRint Shop Deluxe 2.0. It began to fail when I tried to print a project so I deleted and the installed 3.5. It is doing the same thing. When I try to print a project it says "Print Shop Has Stopped Working". I tried to update the Printer Driver. No change in the problem. I am running Windows 7 with all updates in place. Help please if you have a solution. THANKS!! Post #: 1

RE: Print Fail - 2/23/2015 6:09:31 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Is this for all projects or a particular project? A project that is exceptionally large or complex can fail to print. There are workarounds to simplify a project to make it manageable for the printer. Exporting to JPG is one workaround. (in reply to TSM2b) Post #: 2

RE: Print Fail - 2/24/2015 9:50:45 AM    TSM2b   Posts: 3 Joined: 2/23/2015 Status: offline This is all projects. I have 30+ and they all suddenly stopped working. There is one possible solution that I will be trying this morning. I want to look at the extension to see if it has changed and if so I will try to open one and save it as a jpeg or some other format to see if it print. (in reply to TSM2b) Post #: 3

RE: Print Fail - 2/24/2015 9:59:31 AM    TSM2b   Posts: 3 Joined: 2/23/2015 Status: offline Tried to open a project and save as jpeg then print....didn't print. I can print from other documents in Word, Excel, etc. but the Print Shop projects will not print. Super frustrated! (in reply to TSM2b) Post #: 4

RE: Print Fail - 2/24/2015 11:37:30 AM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: ORIGINAL: TSM2b This is all projects. I have 30+ and they all suddenly stopped working. Something changed on your computer... perhaps an update. You'll need tech support help on this. Submit a ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 As a workaround in the meantime, you can import the JPG into a Word doc and print it from there. (in reply to TSM2b) Post #: 5

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