Encore Forums Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums  Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Printable Version

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> can't open files

Page: [1]

Login Message << Older Topic   Newer Topic >>

can't open files - 9/11/2015 3:08:53 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline I have some files with a .PSproj extension and I can't open them in Theprint shop version 1 am I doing something wrong? Post #: 1

RE: can't open files - 9/11/2015 3:39:39 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: ORIGINAL: okiejonsey ... Theprint shop version 1 ... Project files with the extension .PSproj can be opened in The Print Shop 3.0 and 3.5. I do not know of a "version 1". (in reply to okiejonsey) Post #: 2

RE: can't open files - 9/11/2015 3:57:19 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline I have just the .PSproj file. When I try to open it I am told it can't locate the objects folder. Do I need to have the folder along with the project file? (in reply to ellengard) Post #: 3

RE: can't open files - 9/11/2015 4:10:34 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline The message may be a result of trying to open the file with a double-click. Try opening the file from within the program, from the Open button (looks like a folder), then browse to the location of the .PSproj file. < Message edited by ellengard -- 9/11/2015 4:14:46 PM > (in reply to okiejonsey) Post #: 4

RE: can't open files - 9/11/2015 4:13:11 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline The files are greyed out and can't be accessed. _____________________________ Bruce (in reply to ellengard) Post #: 5

RE: can't open files - 9/11/2015 4:19:21 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You should see something like my screen capture here: Please confirm you have The Print Shop 3.5 installed on your computer. Attachment (1) (in reply to okiejonsey) Post #: 6

RE: can't open files - 9/11/2015 4:23:40 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline [image][/image] this is what I have Attachment (1) (in reply to ellengard) Post #: 7

RE: can't open files - 9/11/2015 4:32:11 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Well, that would explain a lot. The file you were describing is for PC, as far as I know. Do you recall creating the file with The Print Shop for Mac? (in reply to okiejonsey) Post #: 8

RE: can't open files - 9/11/2015 4:39:54 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline If you go to the Print Shop Mac forum, you will see a pinned thread that may answer your question. (in reply to okiejonsey) Post #: 9

RE: can't open files - 9/11/2015 4:42:51 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline So one platform version can't open another. The original files were created on a pc. (in reply to ellengard) Post #: 10

RE: can't open files - 9/11/2015 4:43:58 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline The PC program is totally different than the Mac program. (in reply to okiejonsey) Post #: 11

RE: can't open files - 9/11/2015 4:45:46 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline If you need to see what's in the file, you can email me. I'll open it on my PC and convert it to PDF so you can open the PDF on your Mac. (in reply to okiejonsey) Post #: 12

RE: can't open files - 9/11/2015 4:51:39 PM    okiejonsey   Posts: 6 Joined: 9/11/2015 Status: offline I have 20 files that would need to be converted. Can you do that? (in reply to ellengard) Post #: 13

RE: can't open files - 9/11/2015 5:02:29 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Maybe. How large are the files? My email may have problems with attachments over 10MB. (in reply to okiejonsey) Post #: 14

RE: can't open files - 9/11/2015 5:40:04 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline If someone created these files for your business, you could ask that person to send you PDF versions. Designers usually provide PDF files for viewing/printing. (in reply to okiejonsey) Post #: 15

RE: can't open files - 9/14/2015 2:02:10 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline In the Print Shop for Mac, we are using a proprietary file format called .tpspkg that is not interchangeable with different formats. It's possible to backup projects created with this version and restore them if you need to reload the computer but your PC projects are not compatible. However as Ellengard has suggested on previous work-arounds that Print Shop can export projects as a JPG and then it would be possible to insert that image into a project in the Mac Program so you can overlay your design with additional clip art and the end result is a flattened project when the program embeds the additional graphics. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to ellengard) Post #: 16

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> can't open files

Page: [1]

New Messages No New Messages Hot Topic w/ New Messages Hot Topic w/o New Messages Locked w/ New Messages Locked w/o New Messages

Post New Thread  Reply to Message  Post New Poll  Submit Vote  Delete My Own Post  Delete My Own Thread  Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.