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RE: custom envelopes

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RE: custom envelopes - 11/9/2016 12:19:23 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		this is what the preview window looks like within Print Shop Pro 3.5 The red blocks are mail merge info and my return address




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< Message edited by confuzzled -- 11/9/2016 12:20:38 PM >

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Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 21
RE: custom envelopes - 11/9/2016 12:49:50 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Width should be 5.5; height should be 11. Then landscape makes sense.

(in reply to confuzzled)
Post #: 22
RE: custom envelopes - 11/9/2016 1:01:59 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		I'll try it again

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 23
RE: custom envelopes - 11/9/2016 1:12:34 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Doesn't work that way either...... Print Shop Preview :




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_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 24
RE: custom envelopes - 11/9/2016 1:13:43 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Printer software preview.....




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_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 25
RE: custom envelopes - 11/9/2016 5:55:58 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		When your printer's preview does not match the Print Shop preview, I would strongly suspect a printer incompatibility with the program. It especially makes no sense that the graphic is missing as there is plenty of room for it.

I am not having the same problem, so it may be printer specific.

This may be your best workaround:
quote:

ORIGINAL: confuzzled
... if I choose portrait on everything, then rotate my text boxes and images, it prints fine.

(in reply to confuzzled)
Post #: 26
RE: custom envelopes - 11/9/2016 6:02:56 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Would you mind doing a test for me? Print an envelope (or just cut out a piece of scrap paper the size of your custom envelope, so as not to waste a real envelope) with just the graphic, no mail merge.

If the graphic refuses to print, that will confirm something for me, and I may be able to come up with another idea.

(in reply to confuzzled)
Post #: 27
RE: custom envelopes - 11/9/2016 6:07:27 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Well now, I would have thought the same thing if I hadn't used this printer with this software before. It's worked perfectly until now. I've done cards, announcements, tons of envelopes (as you remember when I pointed out that the title field is called prefix), and even have done wedding invitations. So, I KNOW that this printer works with it, U-N-L-E-S-S, something in windows 10 has thrown everything out of whack. And yes, I have the current printer drivers.
I'm stumped, and it's beginning to look like my thoughts of upgrading to version 4 would be a waste, and that I'm going to have to start using word to do stuff like this. (Yuck)

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 28
RE: custom envelopes - 11/9/2016 7:16:32 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Graphic did NOT print. HOWEVER, if I move it to the middle of the page, it prints, but it's tiny.
I also tried running it in win 8 compatibility mode. That didn't work either. I've got some time later this evening. I think I'm going to uninstall again, and try starting over one more time.

< Message edited by confuzzled -- 11/9/2016 7:18:10 PM >

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 29
RE: custom envelopes - 11/9/2016 8:19:09 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: confuzzled
I've tried even the preset sizes and they aren't printing right either.

I really need you to confirm this because I know that all the #10 envelope templates print correctly on #10 envelopes. Choose any #10 envelope ready-made project. Delete any ink-wasting graphics. Now print onto #10 envelope (landscape) and tell me if it looks like it should.

This is important to know! I need to narrow down some possibilities, so if you say EVERYTHING prints wrong, there's no way to zero in on a solution.

(in reply to confuzzled)
Post #: 30
RE: custom envelopes - 11/9/2016 8:29:34 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: confuzzled
Graphic did NOT print. HOWEVER, if I move it to the middle of the page, it prints, but it's tiny.

Very strange! I am hoping that this situation ONLY happens with your custom stock. To confirm, I need to know about the #10 envelope.

(in reply to confuzzled)
Post #: 31
RE: custom envelopes - 11/9/2016 8:37:18 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		OK the first choice was a #10 envelope. Looked great in the preview, and it looked like this. When I printed it, all was well EXCEPT.... only the name printed, the to address did not print.




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_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 32
RE: custom envelopes - 11/9/2016 8:49:16 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		So very weird! Can you print to PDF? If yes, do it. If nothing is missing, then I can be 100% positive that your printer with its current drivers, and Print Shop are not 100% compatible.

< Message edited by ellengard -- 11/9/2016 8:53:22 PM >

(in reply to confuzzled)
Post #: 33
RE: custom envelopes - 11/9/2016 8:54:16 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Did the same thing...... Here's a screen shot of the pdf
methinks something is seriously wrong with printshop and windows 10




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< Message edited by confuzzled -- 11/9/2016 8:55:21 PM >

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 34
RE: custom envelopes - 11/9/2016 9:33:56 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		I have three different PDF writers and all three created perfect #10 envelopes. I'm really stumped over your situation. I will forward this thread to Jason who has Win 10. Let's see if he can duplicate the errors.

Win 10
The Print Shop 3.5
Project orientation: landscape
Custom stock: portrait height 8, width 5.5

(in reply to confuzzled)
Post #: 35
RE: custom envelopes - 11/9/2016 9:38:43 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline 		Ok. Remind him that everything prints just fine from any other software like word, excel, and all that. Tells me it's not the printer.....
And, if you can find out if the print shop pro 4.0 was written for Windows 10 as its native OS, maybe I'll give it a try. (If I can get a discount on it).

OH! and, thank you

< Message edited by confuzzled -- 11/9/2016 9:39:02 PM >

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 36
RE: custom envelopes - 11/9/2016 9:44:52 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		I wonder if a custom SIGN project may work where this custom ENVELOPE project does not.

Create a new custom SIGN stock:
portrait
width 5.5
height 8

save

Select the new stock, choose landscape orientation. Now give it a go.

(in reply to confuzzled)
Post #: 37
RE: custom envelopes - 11/9/2016 9:47:36 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: confuzzled
OH! and, thank you

You're welcome. I truly hope we nail down the cause of this problem.

(in reply to confuzzled)
Post #: 38
RE: custom envelopes - 11/9/2016 10:08:22 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline
quote:

ORIGINAL: ellengard

I wonder if a custom SIGN project may work where this custom ENVELOPE project does not.

Create a new custom SIGN stock:
portrait
width 5.5
height 8

save

Select the new stock, choose landscape orientation. Now give it a go.



Doggone it! Nope. Same issue.
For the last 3 years, I've used this printer, and this software without a problem...... upgrade to windows 10 and it now torments me. (UGH!)
It seems like the printer window is reverting back to letter size paper when I close it. Every time I go back to make a change, that's what it is set on

< Message edited by confuzzled -- 11/9/2016 10:13:26 PM >

_____________________________

Confuzzled, and always waiting patiently

(in reply to ellengard)
Post #: 39
RE: custom envelopes - 11/9/2016 10:24:05 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: confuzzled
Doggone it! Nope. Same issue.
For the last 3 years, I've used this printer, and this software without a problem...... upgrade to windows 10 and it now torments me. (UGH!)

I am frustrated for you. One last idea. Try the Save As PDF function under the Home tab.

(in reply to confuzzled)
Post #: 40
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