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cropping

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cropping - 12/12/2016 5:39:38 PM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		After usinf image editor, positionning , if I use the crop button The print Shop close immediatly. Why?
Post #: 1
RE: cropping - 12/12/2016 6:24:53 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		If this is happening with every photo you've tried, then your installation may be corrupt and/or you don't have the update installed.

If your photo is massive, say over 25 megapixels, editing this could crash the program. A simple workaround is to open your massive photo in MS Paint, crop it and resize to around 3000x2400 pixels which makes for a good 10"x8" print.

Save under a new name or else you will overwrite your original photo.

Use this edited JPG in Print Shop.

< Message edited by ellengard -- 12/12/2016 6:30:05 PM >

(in reply to algerdidas)
Post #: 2
RE: cropping - 12/12/2016 9:22:18 PM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		Thanks Ellengard, I checked my picture is not too big. I have worked those picture with Photoshop & it open corecctly but PS7.0 is more advanced. So I bought Printshop. As soon that I press crop, Print Shop tell me that I have unsaved project. Either I save it or no. Print Shop shut down. What is wrong.

(in reply to ellengard)
Post #: 3
RE: cropping - 12/12/2016 10:11:41 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Did you install the update?

(in reply to algerdidas)
Post #: 4
RE: cropping - 12/13/2016 8:48:59 AM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		I bought the Print Shop & install it. What update are you talking about??????

(in reply to ellengard)
Post #: 5
RE: cropping - 12/13/2016 10:57:33 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: algerdidas

I bought the Print Shop & install it. What update are you talking about??????


Please clarify the version you are using. We're assuming you have The Print Shop 3.5 since you are posting in these forums.

If you have The Print Shop 3.5, you can't use the program to its full potential without version 3.5.5

If you have version 4.0, there was a patch for version 4.01 just recently release.

You should check to make sure that you have the latest update regardless.

If you're encountering technical issues with the program, our email support team can offer you assistance in order to troubleshoot your installation.

These forums are primarily for how to questions and don't provide technical assistance.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to algerdidas)
Post #: 6
RE: cropping - 12/13/2016 12:17:06 PM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		I bought Print Shop Deluxe 3.5 I bought it on Amazon & there was not mention of update for 3.5 If so will I have to buy the version 3.5.5

(in reply to JasonC)
Post #: 7
RE: cropping - 12/13/2016 12:21:53 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: algerdidas

I bought Print Shop Deluxe 3.5 I bought it on Amazon & there was not mention of update for 3.5 If so will I have to buy the version 3.5.5


The patch update is free: http://support.encore.com/technicalsupport/kb.aspx?kb_id=2029&product_id=3256

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to algerdidas)
Post #: 8
RE: cropping - 12/13/2016 5:47:23 PM   
confuzzled

 

Posts: 44
Joined: 12/15/2014
Status: offline
quote:

ORIGINAL: algerdidas

I bought Print Shop Deluxe 3.5 I bought it on Amazon & there was not mention of update for 3.5 If so will I have to buy the version 3.5.5


For future reference, anytime you buy software there could be updates available to make it run better. (Kind of like all those windows updates you get all the time) They're almost always free, and they change the number of the software version. In this case 3.5 to 3.5.5.
ANYTIME you install a new program, you can usually look in the about, or help area drop down menu within the program to check for updates. It should be the first thing you do after an installation.

_____________________________

Confuzzled, and always waiting patiently

(in reply to algerdidas)
Post #: 9
RE: cropping - 12/15/2016 10:29:36 AM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		Thanks to all of you.
I did install the update ( 2) & a tech did but still the crop does'nt work. I don't know much about computer & sofware. I am a painter (watercolor) I
Before my computer update. I have used an PrintShop old version & it was excellent. It was difficult to find the words because I am french-speaking, but you did work with & understand my problem. Thanks again.

(in reply to confuzzled)
Post #: 10
RE: cropping - 12/15/2016 4:42:21 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		I am very sorry to hear that even with the update, using the crop tool shuts down the program. Do I understand that correctly?

If you find that other image editing tools are also shutting down your program, then I strongly suspect a corrupted installation. If the problem is only the crop tool, I don't know what would cause that. Jason who is more technically knowledgeable, may have some ideas.

It does sound like you will need to submit a tech support ticket which you can do here:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256

In the meantime, you can do cropping in either Photoshop or MS Paint and save the edited version to be used in The Print Shop to make your cards, labels, etc.

(in reply to algerdidas)
Post #: 11
RE: cropping - 12/15/2016 8:30:03 PM   
algerdidas

 

Posts: 6
Joined: 12/12/2016
Status: offline 		This is exactly what happen, only using the crop tool. In meantime, I crop with Photoshop or MS Paint.
Thanks , Michele

(in reply to ellengard)
Post #: 12
RE: cropping - 12/15/2016 11:30:17 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline 		If you could send me a saved file with the image in the project (PsProj file) I can test it on my end and see if the crop tool crashes on PS 4.0 with your project.

I'm going to send you an email through the forums system. Simply reply back to my email with the attachment so I can take a look at it.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to algerdidas)
Post #: 13
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