If this is happening with every photo you've tried, then your installation may be corrupt and/or you don't have the update installed.
If your photo is massive, say over 25 megapixels, editing this could crash the program. A simple workaround is to open your massive photo in MS Paint, crop it and resize to around 3000x2400 pixels which makes for a good 10"x8" print.
Save under a new name or else you will overwrite your original photo.
Use this edited JPG in Print Shop.
< Message edited by ellengard -- 12/12/2016 6:30:05 PM >
Thanks Ellengard, I checked my picture is not too big. I have worked those picture with Photoshop & it open corecctly but PS7.0 is more advanced. So I bought Printshop. As soon that I press crop, Print Shop tell me that I have unsaved project. Either I save it or no. Print Shop shut down. What is wrong.
I bought Print Shop Deluxe 3.5 I bought it on Amazon & there was not mention of update for 3.5 If so will I have to buy the version 3.5.5
For future reference, anytime you buy software there could be updates available to make it run better. (Kind of like all those windows updates you get all the time) They're almost always free, and they change the number of the software version. In this case 3.5 to 3.5.5. ANYTIME you install a new program, you can usually look in the about, or help area drop down menu within the program to check for updates. It should be the first thing you do after an installation.
Thanks to all of you. I did install the update ( 2) & a tech did but still the crop does'nt work. I don't know much about computer & sofware. I am a painter (watercolor) I Before my computer update. I have used an PrintShop old version & it was excellent. It was difficult to find the words because I am french-speaking, but you did work with & understand my problem. Thanks again.
I am very sorry to hear that even with the update, using the crop tool shuts down the program. Do I understand that correctly?
If you find that other image editing tools are also shutting down your program, then I strongly suspect a corrupted installation. If the problem is only the crop tool, I don't know what would cause that. Jason who is more technically knowledgeable, may have some ideas.
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