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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Help with Print Shop 4 Opening

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Help with Print Shop 4 Opening - 3/2/2017 11:10:15 AM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline Good day, the Encore Support asked me to post in the forum. I have used PS $ Since I bought it Probably at least a year ago if not more. NO issues. Then a month ago, it would not open. It will show in the task manager and get to about 8-9 CPU then stop. When I contacted support ehy said yes we know and sent an update with the email and it worked for a month. Now it is doping the same thing again. I went back to support three times, they had me try various things, from deleting files, etc... NOTHING it starts to open then nothing. Anyone know? Thank you in advance! Post #: 1

RE: Help with Print Shop 4 Opening - 3/2/2017 12:22:55 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Hello LogHomeMom, Thank you very much for posting to our forums I'm sorry to hear you're having trouble using The Print Shop 4.0 Usually Technical Support issues are handled either by email or by telephone. Using the information you used to register on our forum, I don't see any contact to us through our Technical Support department, so I am sending you some information through our Support System in just a moment with instructions to check if you have the latest build of the program. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to LogHomeMom) Post #: 2

RE: Help with Print Shop 4 Opening - 3/2/2017 12:27:04 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Okay, I was able to find you in the system, unfortunately, if the fixes did not resolve the problem then there is no solution at this time. I do apologize for the trouble The Print Shop 4.0 has caused you and encourage you to check out the refund information that was provided to you in the email should you want a refund of the program. < Message edited by TMLFAN4LIFE -- 3/2/2017 12:28:18 PM > _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to JasonC) Post #: 3

RE: Help with Print Shop 4 Opening - 3/2/2017 1:42:56 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline Support asked that I post in the forum to see if anyone had an answer (in reply to JasonC) Post #: 4

RE: Help with Print Shop 4 Opening - 3/2/2017 2:42:24 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I had a similar problem. The program stopped working after a series of Windows updates. I don't know if that was the cause or just coincidence. I completely uninstalled the program, then reinstalled. That worked, but only AFTER I deleted a file that didn't disappear during the uninstall. The file is userData.psDb. It is located in C > Users > yourname > AppData > Local > The Print Shop > The Print Shop 4.0. Make sure that file is deleted before you reinstall. < Message edited by ellengard -- 3/2/2017 2:43:28 PM > (in reply to LogHomeMom) Post #: 5

RE: Help with Print Shop 4 Opening - 3/2/2017 4:25:52 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline @ellengard I was so excited when I got your replay. I tried this and sadly it has not worked. I don't understand how the patch worked for a month then stopped. I go to open in and watch it on task manager, it goes up to about 9.8 CPU and then back down to 0 and closes. It s so sad. They have not come out with a new one. Thank you however, I so appreciate the reply! Diane (in reply to ellengard) Post #: 6

RE: Help with Print Shop 4 Opening - 3/2/2017 4:47:31 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Hi, Diane. Just checking to confirm that you: uninstalled the program deleted userData.psDb shut down the computer start up install the program install the patch (in reply to LogHomeMom) Post #: 7

RE: Help with Print Shop 4 Opening - 3/2/2017 4:57:17 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline I did all that :( (in reply to ellengard) Post #: 8

RE: Help with Print Shop 4 Opening - 3/2/2017 9:33:22 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Sorry, I'm stumped. My expertise is with how to make projects with the program, not the tech side of things. I hope there is a solution for you so you don't have to get a refund. (in reply to LogHomeMom) Post #: 9

RE: Help with Print Shop 4 Opening - 12/10/2018 8:29:03 AM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline Hi there, you had replied to my post about PS4 not opening, it sits in the tasks manager and then disappears. So I went back to PS 3, JUST LAST NIGHT, PS 3 started doing the same thing. I deleted the program and reinstalled, and now can't locate a patch but it is still doing the same thing. I am just heartbroken. I have been up almost all night. I have been using print shop since you started 20 years ago, I have hundreds of files. I need to open some and can't. PLEASE PLEASE PLEASE HELP. (in reply to ellengard) Post #: 10

RE: Help with Print Shop 4 Opening - 12/10/2018 1:06:31 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Is there any way you can try installing Print Shop 4.0 on another Win 10 computer? The reason I suggest this is because the program just won't work on my computer anymore either, but works just fine on my husband's computer. I can only suspect that something is different on my computer. I think it's my graphics card because my son ran some kind of diagnostic that said one of the integrated components was damaged. Nothing serious enough to affect web browsing or streaming videos, but I wouldn't be able to play 3D games which I don't anyways so I didn't care. Perhaps though it was serious enough to affect Print Shop 4.0. (in reply to LogHomeMom) Post #: 11

RE: Help with Print Shop 4 Opening - 12/10/2018 1:14:51 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline It is the SAME computer I have used since I bought it with NO problems. (in reply to ellengard) Post #: 12

RE: Help with Print Shop 4 Opening - 12/10/2018 2:09:09 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You have access to no other computer? (in reply to LogHomeMom) Post #: 13

RE: Help with Print Shop 4 Opening - 12/10/2018 2:58:14 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline I do but I am not about to use my husbands computer for this. It has been adn should be working on my computer (in reply to ellengard) Post #: 14

RE: Help with Print Shop 4 Opening - 12/10/2018 3:12:32 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Not asking you to use your husband's computer forever, just to test if the program works. Because if it also doesn't work on your husband's computer, it could be that the program itself got corrupted. If that's the case, maybe you could ask for a replacement. (in reply to LogHomeMom) Post #: 15

RE: Help with Print Shop 4 Opening - 12/10/2018 3:13:42 PM    LogHomeMom   Posts: 9 Joined: 3/2/2017 Status: offline They just sent me a link for a new download, same thing (in reply to ellengard) Post #: 16

RE: Help with Print Shop 4 Opening - 12/10/2018 3:26:21 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline If you can confirm it also won't work on your husband's computer, then there's no hope. If it does work, then there's hope. Can't really proceed unless we know there's hope. (in reply to LogHomeMom) Post #: 17

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