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Printshop 6.0 Won't Print Projects

 
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Printshop 6.0 Won't Print Projects - 1/17/2021 11:05:26 AM   
gkmaka37pop@gmail.co

 

Posts: 2
Joined: 10/16/2020
Status: offline
In the summer of 2019, I purchased Printshop 5.0 download from their website. I have never been able to print a project because any print button is not functional. I can print a test page so the program is obviously recognizing my printer. Tech support was never able to resolve my problem despite several uninstall and reinstall of the program. They finally gave up.

I kept complaining to different sources outside of tech support and they finally agreed to provide me with a free copy of Printshop 6.0. Excitedly, I downloaded 6.0 and to my amazement, the same problem exists and I cannot print a project.

When I select the "Print" button, nothing happens, no window opens, nothing. I can print a test page from the Print alignment window. I posted this problem in the 5.0 forum with no results other than a member suggested I save my projects as a PDF and print which I can do but I would really like the program to work. As a result, I am trying this forum in hopes someone can provide an answer.

Unbelievable that no one in tech support has a solution and so very strange that two different versions of the program have the same problem.

GaryK
Post #: 1
RE: Printshop 6.0 Won't Print Projects - 1/17/2021 3:53:16 PM   
lindarobin


Posts: 880
Joined: 8/28/2004
Status: offline
Try reinstalling latest printer drivers?

(in reply to gkmaka37pop@gmail.co)
Post #: 2
RE: Printshop 6.0 Won't Print Projects - 1/18/2021 5:29:30 PM   
JasonC

 

Posts: 1673
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Please send an email to support@encore.com and a technician can help you troubleshoot this issue.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to gkmaka37pop@gmail.co)
Post #: 3
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