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Can't "Retrieve Image" from CD

 
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Can't "Retrieve Image" from CD - 9/27/2005 6:27:45 PM   
Marian

 

Posts: 1
Joined: 9/27/2005
Status: offline
I am having problems with BBOA 1 Million. When I try to select an image from the browser it asks me to insert the required CD. I do this, yet, it keeps saying it is "Retreiving Image" and never stops.
I have tried uninstalling and reinstalling the software.
Post #: 1
RE: Can't "Retrieve Image" from CD - 9/27/2005 7:15:56 PM   
Midge


Posts: 90
Joined: 3/20/2005
Status: offline
Hi Marian,

I am going to assume that you have checked to make sure that you have inserted the correct Hemera BBOA 1 Million CD number into the drive. But, if you haven't checked the CD number, that would be the first best step.

Are you inserting the CD in the same drive that was used to install the program? If you are not, that might be what is causing the problem. Try inserting the CD in the same drive that was used to install the program to see if that makes any difference.

If you are inserting the CD in the same drive that was used to install the program, but the program is still unable to successfully retrieve the image from the CD, it is possible that the CD is either defective or dirty. So, you might want to insert the CD in the drive, open Windows Explorer, navigate to the location of the drive where the CD is inserted and check to see if you can at list view the list of file names on the CD. If you can't view all of the files on the CD, you might want to try cleaning the CD. If cleaning the CD doesn't help, you may need to have the CD replaced.

Or, you could check this web site

Copy all CDs to hard drive or DVD to eliminate swapping

for instructions on how to Copy all CDs to hard drive or DVD to eliminate swapping.

< Message edited by Brandy redux -- 9/22/2010 2:01:48 PM >


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(in reply to Marian)
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