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All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Can't access my PM!

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Can't access my PM! - 8/15/2013 3:51:53 PM    MntnGma   Posts: 1 Joined: 8/15/2013 Status: offline I've used PrintMaster Platinum, Version 18, for years to make my calendars, with a shortcut icon on my desktop. Today I was told I had to used the CD, but when I put in the CD it wouldn't work! What's going on, and how do I access my PM? Post #: 1

RE: Can't access my PM! - 8/15/2013 7:00:51 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Have you tried this yet? http://support.encore.com/technicalsupport/kb.aspx?kb_id=541&product_id=2482 Note, you mentioned CD which the program technical knowledge base mentions the term DVD. If the disc does not work you may have inserted a DVD into a CDROM Drive and if nothing happens you would get this behavior here: http://support.encore.com/technicalsupport/kb.aspx?kb_id=540&product_id=2482 < Message edited by TMLFAN4LIFE -- 8/15/2013 7:04:51 PM > _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to MntnGma) Post #: 2

RE: Can't access my PM! - 8/15/2013 7:05:56 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You are having a technical problem that could have any number of causes. New Windows updates, changed user settings, corrupted files, virus/malware, etc. Normally, the correct advice is to submit a ticket to tech support, but unfortunately, support for this product is limited to the knowledgebase only. (See knowledgebase link at top.) This forum is for discussing how to use the features in PrintMaster, e.g. how to do a mail merge or how to change a photo to B/W. You may want to do the normal computer maintenance things like disk cleanup, disk defrag, virus check, registry repair. That might fix your problem and regular computer maintenance is a good thing to do anyway. If that doesn't work, you can try uninstalling and reinstalling the program. Here are instructions for how to do a clean install: http://forums.encoreusa.com/tm.asp?m=23926 (in reply to MntnGma) Post #: 3

All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Can't access my PM!

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