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Runtime error - 4/13/2014 3:33:43 AM

drunkbond15

Posts: 1
Joined: 4/13/2014
Status: offline

PrintMaster 2012 Platinum <4.0.0.230> encountered the following error:

java.lang.NullPointerException
at org.jdesktop.swingx.graphics.GraphicsUtilities.toCompatibleImage(GraphicsUtilities.java:260)
at org.jdesktop.swingx.graphics.GraphicsUtilities.loadCompatibleImage(GraphicsUtilities.java:235)
at com.storyrock.framework.ui.AlbumSelector3D.addAlbum(SourceFile:177)
at com.storyrock.dlog.StartingPointDlg.a(SourceFile:422)
at com.storyrock.dlog.StartingPointDlg.<init>(SourceFile:106)
at com.storyrock.ui.h.doNonUILogic(SourceFile:1315)
at com.storyrock.util.SwingWorkerVariant.a(SourceFile:16)
at com.storyrock.util.SwingWorkerVariant$2.run(SourceFile:64)
at java.lang.Thread.run(Unknown Source)

Post #: 1

RE: Runtime error - 4/13/2014 9:42:38 AM

ellengard

Posts: 3253
Joined: 10/2/2006
Status: offline

You can submit a tech support ticket here:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2816

(in reply to drunkbond15)

Post #: 2

RE: Runtime error - 4/13/2014 5:35:02 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: drunkbond15

PrintMaster 2012 Platinum <4.0.0.230> encountered the following error:

java.lang.NullPointerException
at org.jdesktop.swingx.graphics.GraphicsUtilities.toCompatibleImage(GraphicsUtilities.java:260)
at org.jdesktop.swingx.graphics.GraphicsUtilities.loadCompatibleImage(GraphicsUtilities.java:235)
at com.storyrock.framework.ui.AlbumSelector3D.addAlbum(SourceFile:177)
at com.storyrock.dlog.StartingPointDlg.a(SourceFile:422)
at com.storyrock.dlog.StartingPointDlg.<init>(SourceFile:106)
at com.storyrock.ui.h.doNonUILogic(SourceFile:1315)
at com.storyrock.util.SwingWorkerVariant.a(SourceFile:16)
at com.storyrock.util.SwingWorkerVariant$2.run(SourceFile:64)
at java.lang.Thread.run(Unknown Source)

Sounds like a java issue. You may want to see this here:

http://www.java.com/en/download/help/troubleshoot_java.xml

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to drunkbond15)

Post #: 3

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