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Project does not print

 
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Project does not print - 4/20/2014 6:11:47 PM   
cliffymom

 

Posts: 2
Joined: 4/20/2014
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I have completed a project and am trying to print it. When I try to print preview, the preview page is blank, and when I try to print the project, nothing will print. Can anyone help?
Post #: 1
RE: Project does not print - 4/20/2014 6:29:46 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
Is your printer working with other programs? If not, your printer is not turned on/hooked up.

(in reply to cliffymom)
Post #: 2
RE: Project does not print - 4/20/2014 7:59:54 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Also I want to know what Operating System you are on. If your on Windows 8 some printing problems may occur using older printers on the newer operating systems.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to cliffymom)
Post #: 3
RE: Project does not print - 4/23/2014 5:31:17 PM   
cliffymom

 

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Joined: 4/20/2014
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My printer is working with all other programs. I have Windows 8.1. I tried uninstalling and reinstalling, but am still having issues. I did work on one project last night that previewed and printed. However, that is the only one that I have been able to get to work. I have had the same problem on every other project that I have tried.

(in reply to cliffymom)
Post #: 4
RE: Project does not print - 4/23/2014 7:25:01 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
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quote:

ORIGINAL: cliffymom
... I did work on one project last night that previewed and printed. However, that is the only one that I have been able to get to work.

I can suggest going to your printer's manufacturer's website to see if there is a new printer driver for your model. If a new driver doesn't help, submit a tech support ticket.
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256

< Message edited by ellengard -- 4/23/2014 7:26:48 PM >

(in reply to cliffymom)
Post #: 5
RE: Project does not print - 4/23/2014 7:37:33 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Some things to remember - Under Windows 8 - If you have a printer that worked on Windows 7 - but there is no Windows 8 driver package, a Windows 7 driver package will 100% work with Windows 8 without any modification of system files necessary.

< Message edited by TMLFAN4LIFE -- 4/23/2014 7:38:20 PM >


_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to cliffymom)
Post #: 6
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