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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Project does not print

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Project does not print - 4/20/2014 6:11:47 PM    cliffymom   Posts: 2 Joined: 4/20/2014 Status: offline I have completed a project and am trying to print it. When I try to print preview, the preview page is blank, and when I try to print the project, nothing will print. Can anyone help? Post #: 1

RE: Project does not print - 4/20/2014 6:29:46 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Is your printer working with other programs? If not, your printer is not turned on/hooked up. (in reply to cliffymom) Post #: 2

RE: Project does not print - 4/20/2014 7:59:54 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Also I want to know what Operating System you are on. If your on Windows 8 some printing problems may occur using older printers on the newer operating systems. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to cliffymom) Post #: 3

RE: Project does not print - 4/23/2014 5:31:17 PM    cliffymom   Posts: 2 Joined: 4/20/2014 Status: offline My printer is working with all other programs. I have Windows 8.1. I tried uninstalling and reinstalling, but am still having issues. I did work on one project last night that previewed and printed. However, that is the only one that I have been able to get to work. I have had the same problem on every other project that I have tried. (in reply to cliffymom) Post #: 4

RE: Project does not print - 4/23/2014 7:25:01 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: ORIGINAL: cliffymom ... I did work on one project last night that previewed and printed. However, that is the only one that I have been able to get to work. I can suggest going to your printer's manufacturer's website to see if there is a new printer driver for your model. If a new driver doesn't help, submit a tech support ticket. http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 < Message edited by ellengard -- 4/23/2014 7:26:48 PM > (in reply to cliffymom) Post #: 5

RE: Project does not print - 4/23/2014 7:37:33 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Some things to remember - Under Windows 8 - If you have a printer that worked on Windows 7 - but there is no Windows 8 driver package, a Windows 7 driver package will 100% work with Windows 8 without any modification of system files necessary. < Message edited by TMLFAN4LIFE -- 4/23/2014 7:38:20 PM > _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to cliffymom) Post #: 6

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Project does not print

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