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All Forums >> [Product Forums] >> [Games] >> [Hoyle®] >> Hoyle Mahjongg >> Hoyle Mega Mahjongg doesn't work

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Hoyle Mega Mahjongg doesn't work - 12/30/2014 7:09:42 AM    kalexa   Posts: 1 Joined: 12/30/2014 Status: offline Just purchased Mega Mahjongg. It says on disc works with Windows 7. I installed on my Windows 7 desktop, and it doesn't work. Strange things happen. Click on tiles and noise occurs, but tiles don't disappear. Sections of the screen go blank. Then game freezes. I haven't been able to play even one game. Encore won't support (probably because they know of the issue but won't acknowledge it). Tried in compatibility mode down to Windows 95. No luck. I'm running 64-bit system. Anyone found a fix? Post #: 1

RE: Hoyle Mega Mahjongg doesn't work - 12/30/2014 4:20:27 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I am going to send you an email to obtain additional information from you. I believe that one version of Hoyle Mahjong is still supported but i need additional info. Please wait for my email :) _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to kalexa) Post #: 2

RE: Hoyle Mega Mahjongg doesn't work - 12/31/2014 11:46:54 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I just saw your email that you sent back to me, and I'd like you to try this troubleshooting article and see if it solves your problem. It results in a less graphical intense experience for the program and should clear up any compatibility issues you may have. http://support.encore.com/technicalsupport/kb.aspx?kb_id=497&product_id=2261 If you still have the same experience, the best thing would be to update your video card drivers. We explain that here: http://support.encore.com/technicalsupport/kb.aspx?kb_id=573&product_id=2261 _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to kalexa) Post #: 3

All Forums >> [Product Forums] >> [Games] >> [Hoyle®] >> Hoyle Mahjongg >> Hoyle Mega Mahjongg doesn't work

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