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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Error message

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Error message - 7/20/2015 1:22:42 PM    kjm   Posts: 2 Joined: 7/20/2015 Status: offline Sometimes (somewhat regularly) I try to open a project and an error message pops up. It says that the project cannot be opened so it will be removed. When I click either OK or close, the project just disappears from my project list and I have to start over. How do I resolve this problem? Post #: 1

RE: Error message - 7/20/2015 5:58:21 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You can submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 I only know how to answer questions about how to use the features in the program. (in reply to kjm) Post #: 2

RE: Error message - 7/21/2015 11:08:32 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: kjm Sometimes (somewhat regularly) I try to open a project and an error message pops up. It says that the project cannot be opened so it will be removed. When I click either OK or close, the project just disappears from my project list and I have to start over. How do I resolve this problem? Excellent advice from ellengard but please also check that your files are not over 30mb in file size. If they are, you will run into problems with the program crashing. If you have the disk version (physical disc bought at a retail outlet) make sure you have the latest 3.5.4.0 update. Otherwise if it's a download submit a technical ticket _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to kjm) Post #: 3

RE: Error message - 7/21/2015 1:28:32 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Good call about file size, Jason. kjm, if your projects are multiple pages with several high res photos in them, I have a few tips and techniques to simplify a project, making it manageable without compromising print quality. (in reply to kjm) Post #: 4

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