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newsletter - 12/14/2015 5:09:17 PM   
djones

 

Posts: 14
Joined: 10/26/2015
Status: offline
Went to blank to set up newsletter and hit create, than went to project tab and clicked on show templates to get guide lines. The only thing I got was a blue blank ribbon, no guide lines. This is what it says to do in help. What am I doing wrong?
Thanks
Don
Post #: 1
RE: newsletter - 12/14/2015 6:23:50 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
You are doing everything correctly. It's not working for me, either and I have done this before in version 3.5. I will report this bug. In the mean time, you can choose a ready-made newsletter template that looks like it will meet your needs. Replace its images and text with your own.

(in reply to djones)
Post #: 2
RE: newsletter - 12/14/2015 8:03:15 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
So hopefully there will be a patch to bring back the newsletter pre-set guidelines. Here's what it should look like (screen capture of version 3.5):




Attachment (1)

(in reply to djones)
Post #: 3
RE: newsletter - 12/15/2015 8:15:49 AM   
djones

 

Posts: 14
Joined: 10/26/2015
Status: offline
Yep, that's what I'm looking for. Will customers be informed of patch or do we have to go looking for it?
Thanks
Don

(in reply to ellengard)
Post #: 4
RE: newsletter - 12/15/2015 10:01:07 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
When we release updates you will usually get a notice about it in the interface similar to what we did in 3.5

http://forums.encoreusa.com/tm.asp?m=50834

Of course you can always check for updates manually. The instructions for PS 4.0 is the same as in 3.5

http://forums.encoreusa.com/tm.asp?m=50912

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to djones)
Post #: 5
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