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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't get Print Shop 4.0 to work

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Can't get Print Shop 4.0 to work - 7/10/2016 3:19:22 PM    DWhitsett60427   Posts: 2 Joined: 7/10/2016 Status: offline I am running Windows 10 on my lap top and have Print Shop 4.0. I can open Print Shop BUT it it will not allow me to begin a new project or open and existing project. Can anyone help????? _____________________________ Denise Post #: 1

RE: Can't get Print Shop 4.0 to work - 7/10/2016 5:07:33 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Did you install PS4.0 on Win 10 or was PS4.0 already on your laptop before it was upgraded to Win 10? If the latter, then the upgrade corrupted the program. You need to uninstall, then reinstall PS4.0 (in reply to DWhitsett60427) Post #: 2

RE: Can't get Print Shop 4.0 to work - 7/11/2016 6:43:27 AM    DWhitsett60427   Posts: 2 Joined: 7/10/2016 Status: offline Thank you - I did what you suggested. I uninstalled it then went back to the link I was emailed when I first purchased the program and uploaded it from there. I am still having the same problem. It will open - it just won't go beyond that point. Am I missing a step??? Thanks so much! _____________________________ Denise (in reply to ellengard) Post #: 3

RE: Can't get Print Shop 4.0 to work - 7/11/2016 12:58:11 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline When uninstalling your program, please make sure you have checked C:\Program Files x86) to see if Print Shop 4.0 left any folders behind. This step is very important as you may potentially be overwriting a corrupt version of it which could cause problems. If you're still not seeing results, our Technical Support team can assist you Just visit the link in my signature below and search for the product you're looking for support on. Just click the link that says "Did not find what you are looking for? Create a Support ticket" You can also call us for live assistance as well. < Message edited by TMLFAN4LIFE -- 7/11/2016 12:59:19 PM > _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to DWhitsett60427) Post #: 4

RE: Can't get Print Shop 4.0 to work - 7/11/2016 7:50:05 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline What Jason said! In particular, delete the file shown here in my screen capture. That worked for me when Microsoft updates made my Print Shop stop working. Attachment (1) (in reply to DWhitsett60427) Post #: 5

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't get Print Shop 4.0 to work

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