| JasonC 
 
   Posts:  1692
 Joined:  12/14/2005
 From:  Hayward, CA
 Status: offline
   | If you are installing our program on Mac OS High Sierra and are encountering problems with the program not launching or crashing, please use the following link to resolve the issue 
 https://support.apple.com/kb/DL1572?locale=en_US
 
 Please be sure to restart your computer first so that the failed launch attempt of the program can be cleared out of memory before installing from the link above.
 
 This will reinstall the legacy Java runtime that's needed to run our programs.
 
 < Message edited by TMLFAN4LIFE -- 1/2/2018 2:10:03 PM  >
 
 _____________________________
 
 Jason Carver
 Encore Sales Department and Customer Service
 www.encore.com
 For Tech Support, visit http://support.encore.com
 
				  		 |