Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Encyclopaedia Brittanica issue

 
Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage >> Encyclopaedia Brittanica issue Page: [1]
Login
Message << Older Topic   Newer Topic >>
Encyclopaedia Brittanica issue - 5/24/2011 6:06:59 PM   
larrman113

 

Posts: 2
Joined: 5/24/2011
Status: offline
I cannot get the EB to move past the choice of Elementary or Intermediate levels to the material. What should I do?
Post #: 1
RE: Encyclopaedia Brittanica issue - 5/24/2011 6:58:17 PM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
Hi larrman113,

Since I am experiencing the same problem, that would indicate that you have encountered a bug in the software. Unfortunately, there are only 2 things that can be done when a bug is discovered.

1. Click on the link below

http://forums.encoreusa.com/tm.asp?m=40873&mpage=1&key=%E9%BE%A9

then follow the directions in that FAQ for submitting your Feedback directly to the Development Team.

2. If you purchased Elementary Advantage from a retail store within the last 90 days or from broderbund.com or encore.com within the last 30 days, click on the link below

http://support.encore.com/customerservice/refunds.aspx

to view the Refund policy.

_____________________________

For More Help:
Click on the FAQ link at the top of this page
Then, click on the All FAQ's button on the next page

To contact me by email, please send your message to pine_97@yahoo.com

(in reply to larrman113)
Post #: 2
RE: Encyclopaedia Brittanica issue - 5/24/2011 8:08:43 PM   
larrman113

 

Posts: 2
Joined: 5/24/2011
Status: offline
Believe I found a solution in Windows 7 Troubleshoot Compatibility option. I emailed that solution to you. Running EA in a modified Windows XP sp 3 mode allows that to run with little issue by the user. One time change to the application settings.

(in reply to Brandy redux)
Post #: 3
RE: Encyclopaedia Brittanica issue - 5/24/2011 8:23:29 PM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
Great Idea larrman113,

After I posted my reply above, I got to thinking that the problem might be more than a simple bug - because, even though Elementary Advantage lists the following Operating Systems in the Minimum System Requirements

Windows® XP (Home & Pro) SP3/Windows Vista® SP2/Windows® 7¹

Elementary Advantage was originally designed only for 32-bit PCs.

So, I was just getting ready to install Elementary Advantage on my WinXP computer to see if the problem was related to the fact that I am running a 64-bit version of Windows 7.

Since you have determined that WinXP SP3 Compatibility Mode solves the problem, I'll install Elementary Advantage on my husband's 32-bit version of Windows 7 (as soon as I can manage to tear him away from it ) - to try to determine whether it is a 64-bit problem or a Windows 7 problem.

_____________________________

For More Help:
Click on the FAQ link at the top of this page
Then, click on the All FAQ's button on the next page

To contact me by email, please send your message to pine_97@yahoo.com

(in reply to larrman113)
Post #: 4
RE: Encyclopaedia Brittanica issue - 5/28/2011 12:03:13 AM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
Hi larrman113,

I am not going to be able to test either Elementary Advantage 2010 or 2011 on either my 32-bit version of Vista or my 32-bit version of Windows 7 - both of which are installed as a dual boot on a single laptop - because neither version of Elementary Advantage will install on that laptop. As a matter of fact, the install screen never comes up. All the computer does after I insert the disc is grind and grind and grind until I remove the disc from the drive. Oddly enough, however, I didn't experience any problems when I tried to install both Elementary Advantage 2010 and 2011 on my other laptops and desktops.

And, when I tried to install several Broderbund, Encore and Hoyle products on my 32-bit version of Vista or my 32-bit version of Windows 7, the install screen always came up exactly as expected.

With further testing, I discovered that all 2010 & 2011 Advantage products EXCEPT High School Advantage 2010 and 2011 fail to install on my 32-bit version of Vista or my 32-bit version of Windows 7. However, all 2010 & 2011 Advantage products can easily be installed on my other laptops and desktops.

So, what that tells me is that there is some unknown incompatibility between the Advantage discs and some component on my 32-bit version of Vista or my 32-bit version of Windows 7.

_____________________________

For More Help:
Click on the FAQ link at the top of this page
Then, click on the All FAQ's button on the next page

To contact me by email, please send your message to pine_97@yahoo.com

(in reply to Brandy redux)
Post #: 5
Page:   [1]
All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage >> Encyclopaedia Brittanica issue Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

0.016