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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't print

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Can't print - 11/26/2016 6:19:21 AM    Strilagutten   Posts: 2 Joined: 11/26/2016 From: Norway Status: offline When i try to print out my project, nothing happen? When I click on the printer, it does not appear a new window where I can select the printer. Nothing happen until some seconds, then it pops up a little message saying: "Error-The Print Shop 4 Deluxe. Operation is done. OK " Also when I choose preferences and the tab PRINTING, I can't click the button PORT CONFIGURED. The button isn't "activated". Attachment (1) < Message edited by Strilagutten -- 11/26/2016 6:31:25 AM > Post #: 1

RE: Can't print - 11/26/2016 6:04:46 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Download and install the latest drivers for your printer. Even if you do have the latest driver, it may have been corrupted, so reinstalling would fix that. (in reply to Strilagutten) Post #: 2

RE: Can't print - 11/26/2016 6:12:23 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: ORIGINAL: Strilagutten When I click on the printer, it does not appear a new window where I can select the printer...Also when I choose preferences and the tab PRINTING, I can't click the button PORT CONFIGURED. The button isn't "activated". There is a tech article that may be relevant, "When experiencing printing issues such as not seeing the default printer displayed in the printer window..." http://support.encore.com/technicalsupport/kb.aspx?kb_id=2097&product_id=3780 (in reply to Strilagutten) Post #: 3

RE: Can't print - 11/26/2016 6:18:12 PM    Strilagutten   Posts: 2 Joined: 11/26/2016 From: Norway Status: offline I have the latest drivers and the printer works properly with all other programs, so I don't think that's the problem. I also tried the other solution and removed both The Microsoft Print to PDF and One Note printer. Nothing changed, still not able to print. But thanks for your help! < Message edited by Strilagutten -- 11/26/2016 6:31:31 PM > (in reply to ellengard) Post #: 4

RE: Can't print - 11/26/2016 8:52:04 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Sorry that didn't work for you. I hope someone else reads this thread and can suggest something else. Here is a link to submit an online tech support ticket: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780 Mention the language/ regional settings you are using, in case that has an impact. (in reply to Strilagutten) Post #: 5

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't print

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