Dave Giffin
Posts: 13
Joined: 2/3/2013
Status: offline
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Thanks for the information. I am using Microsoft Office 2010, so that could be my problem. As a check, I loaded my PrintShop3.0 Deluxe on a second computer I own. It has Windows Vista on it and an earlier version of Office. I then started the same project on this computer, with the exact same result as before. This leads me to believe the problem is ME, not my software. So, as a last ditch effort here (I hate to give up on my purchase of PrintShop, because I've begun to like it), I'm going to explain as best as I can all the steps I took.
1. I first loaded my contacts list with 9 contacts. When I pull up that list I see a window titled "The Print Shop 3.0 - Address Book". It contains 9 contacts with each one having a First Name, Last Name, Address, City, State and Zip Code. It looks OK.
2. I clicked "Blank Project" and gave it a name. I selected Project Type as Label Sheet and selected Avery 5160 Address Labels. I then selected "Create".
3. I then clicked on Insert Text Box and selected Add Text Box.
4.I expanded the rectangle with the dash lines to be about the same size as the big, blank box on my screen and clicked inside that box. A cursor shows up in the upper left hand corner.
5. I then clicked on each field to add by first selecting First Name and clicking on Insert Field. I did the same for last name, address, City, State and zip. I also added spaces where necessary and a comma between city and state. When I finished, my screen looked like this:
{{FirstName}} {{LastName}}
{{PrimaryAddressLine1}}
{{PrimaryCity}}, {{PrimaryState}}
{{PrimaryZip}}
6. I then clicked on the Home tab.
7. I clicked on Mail Merge, and Selected All, and selected One Contact Per Item, as well as Repeat Contacts To End of Sheet. Each contact had a check mark to the left of the Name.
8. I clicked on Save.
9. I clicked on Print Preview.
The preview window showed up and the page was all blank. I tried Print as well, but it printed a blank page.
So, that's where I am. It seems as though my contacts are not being picked up, but I cannot see why not. I feel like I have followed all the instructions correctly, but there must be something I am not doing (or doing something I should not be doing).
Any last thoughts here? I do appreciate the prompt responses you have provided. I have dealt with several people in chat form like this before, and you have been much better than those, in my opinion.
Dave Giffin
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