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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> TPS crashes when import window opens

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TPS crashes when import window opens - 2/11/2014 5:04:16 PM    nvignola   Posts: 1 Joined: 2/11/2014 Status: offline I downloaded the TPS3.5 from staples. Installed the program, but anytime I try to import a picture, the program crashes. Ideas? Attachment (1) Post #: 1

RE: TPS crashes when import window opens - 2/11/2014 6:02:04 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Could be a corrupted installation, but it'd be better to get tech advice from tech support. (This forum is for functionality support e.g. how to do a mail merge, how to edit a graphic.) Submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 (in reply to nvignola) Post #: 2

RE: TPS crashes when import window opens - 2/12/2014 11:54:02 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Can you try opening with paint the picture you want to import and resave it as another format and see if it crashes? I've seen behavior on mine where it crashed but found out the picture file had some odd properties and converting it to another format solved the problem. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to nvignola) Post #: 3

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> TPS crashes when import window opens

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