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address book disappears

 
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address book disappears - 11/4/2014 3:15:39 AM   
rapadapa

 

Posts: 7
Joined: 5/26/2014
Status: offline
The address book always disappears while adding more names, forcing me to create an excel file converting it to a crv and then importing it to print shop 3.5. Any body else having this problem. Also when printing labels, it doesn't seem to work when I specify which label position to start
Post #: 1
RE: address book disappears - 11/4/2014 10:21:39 AM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
I'm sorry to see you are still having the same problem you posted about earlier this year. We determined that you were doing everything correctly, so it's not a functionality problem (you already know how to use the address book and mail merge features).

Your problem is technical and requires tech support. I gave you the link to tech support. What was their response?

(in reply to rapadapa)
Post #: 2
RE: address book disappears - 11/5/2014 2:06:20 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
You haven't said what OS you are using. I am using Win 7 and having no problems at all with the Address Book function. So if you are also using Win 7, most likely you have a corrupted installation.

(in reply to rapadapa)
Post #: 3
RE: address book disappears - 11/6/2014 7:17:06 AM   
rapadapa

 

Posts: 7
Joined: 5/26/2014
Status: offline
Using Windows 8, tech support told me to reinstall so I did still having problem

(in reply to ellengard)
Post #: 4
RE: address book disappears - 11/6/2014 9:43:48 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
If you are working with technical support and this behavior is continuing I encourage you to continue to work with them for a resolution as this situation has escalated into a tech issue rather then a functionality issue.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to rapadapa)
Post #: 5
RE: address book disappears - 11/6/2014 2:17:07 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: rapadapa
Using Windows 8, tech support told me to reinstall so I did still having problem


Did you do a clean reinstall?
http://support.encore.com/customerservice/genericcleaninstall.aspx

It's also my habit to temporarily disable my startup programs, esp. anti-virus, when installing new programs so that there is no chance they will corrupt the installation.

< Message edited by ellengard -- 11/6/2014 2:20:45 PM >

(in reply to rapadapa)
Post #: 6
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