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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0 >> after installing update, cannot access online templates

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after installing update, cannot access online templates - 6/30/2015 12:47:45 AM    DarrylGittins   Posts: 3 Joined: 6/30/2015 Status: offline Bought ""The Print Shop 3.0 Professional" Found many problems including unavailable Undo/redo functions. I found the update that is supposed to resolve these problems, and installed it, and now I cannot access the online templates. Error: "An internet connection is required to access the clip art". I've completely uninstalled, rebooted and reinstalled and the same problem occurs. I've disabled the Windows Firewall, and that also did not help. Any suggestions? Thanks, < Message edited by DarrylGittins -- 6/30/2015 12:48:40 AM > Post #: 1

RE: after installing update, cannot access online templ... - 6/30/2015 10:26:49 AM    DH   Posts: 15 Joined: 11/7/2008 Status: offline Hi DarrylGittins, That is certainly unfortunate and you can get technical assistance for that issue with the Encore Support staff by submitting your issue at the following site http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2827 Be certain to explain all you have done so far to correct the problem as you did in this post. (in reply to DarrylGittins) Post #: 2

RE: after installing update, cannot access online templ... - 6/30/2015 2:27:08 PM    DarrylGittins   Posts: 3 Joined: 6/30/2015 Status: offline Thank you, DH! I'll do that and report back if I find a solution. (in reply to DH) Post #: 3

RE: after installing update, cannot access online templ... - 6/30/2015 2:28:26 PM    DarrylGittins   Posts: 3 Joined: 6/30/2015 Status: offline Received a help desk reply: When using Print Shop 3.0 Professional, you receive an error that the program requires an internet connection, however you have access to the internet. Unfortunately a change in settings has caused this to occur and to resolve this error, please follow these steps below. 1. Click Here to download The Print Shop 3.0.5 Professional Config.zip http://updates.encore.com.s3.amazonaws.com/2727/The Print Shop 3.0.5 Professional Config.zip 2. Once the download is complete, extract the zip file with a file compression application (ex: WinZIP, WinRAR) 3. Notice the following files within the folder The Print Shop 3.0.5 Professional, “PrintShop.exe.config” and “ServerURLConfig.xml” 4. Navigate to the Print Shop 3.0 folder using the following steps: Windows 7, Vista and XP • Click the Start button • In the Start Menu click Computer (on XP it is My Computer) • Double click the C: drive • Double click on the folder Program Files or Program Files x86 (if you have Program Files x86 this is the folder you will click on). • Double click The Print Shop 3.0 folder Windows 8 • From the Start screen type Computer (screen holding all the tiles). • Click the Computer icon. • Double click the C: Drive • Click on Program files or Program Files x86 (if you have Program Files x86 this is the folder you will click on). • Double click The Print Shop 3.0 folder 5. Copy and paste the two files (“PrintShop.exe.config” and “ServerURLConfig.xml”) into the Print Shop folder, and click "Yes" to overwrite the existing files 6. Launch the application The Print Shop 3.0 Deluxe (in reply to DarrylGittins) Post #: 4

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0 >> after installing update, cannot access online templates

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