Encore Forums Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums  Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Printable Version

All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 2.0 & 2011 >> PM 2/PM 2011 General Functionality >> PM 2011 Platinum will not update to version 3.1

Page: [1]

Login Message << Older Topic   Newer Topic >>

PM 2011 Platinum will not update to version 3.1 - 12/12/2016 7:26:10 PM    annette.davidsonlega   Posts: 4 Joined: 12/12/2016 Status: offline I am trying to download a Printmaster Pack that I purchased and it is telling me I must have at least version 3.1 in order to download. I have checked for updates and it says I am up to date. On my about page it says: PrintMaster Platinum Version 7.0.2.245. Please help me. _____________________________ Annette L. Davidson Post #: 1

RE: PM 2011 Platinum will not update to version 3.1 - 12/12/2016 8:58:49 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Story Rock offers Technical Assistance for add on packs. If you are having issues using the graphics, please see the FAQ here: http://www.printmasterpacks.com/support/faqs You can still download the files as a traditional zip and use the files which are suitable for any program. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to annette.davidsonlega) Post #: 2

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 1:15:50 PM    annette.davidsonlega   Posts: 4 Joined: 12/12/2016 Status: offline Can you help me with the fact that my software won't update to Version 3.1? Or do I need to be on another forum? _____________________________ Annette L. Davidson (in reply to JasonC) Post #: 3

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 3:20:30 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I re-read your post. If I am reading correct, You have PrintMaster Platinum v7. You posted to the PrintMaster 2011 forums so please do confirm the version you are using. Regardless, all PrintMaster packs require the installation of the Oracle Java runtime which must be downloaded at www.java.com If you're still encountering issues, use the link I gave in a previous post for further assistance as these forums do not offer Technical Support. You can also contact Encore Support here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3708 for troubleshooting your installation of PrintMaster. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to annette.davidsonlega) Post #: 4

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 4:08:26 PM    annette.davidsonlega   Posts: 4 Joined: 12/12/2016 Status: offline You are correct. I'm sorry!! I am on PM Platinum 7 _____________________________ Annette L. Davidson (in reply to JasonC) Post #: 5

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 4:46:54 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Hi, annette, I've downloaded many of their packs, and a lot of their freebies, too! It's just my personal preference, but I select the option to download the zipped file to my "Scrapbook Supplies" folder, rather than install into my PrintMaster program. After extracting the zipped file, I can organize the papers and embellishments however I want, but mostly I like that these graphics are now available to all my different programs. PrintMaster can also easily access these graphics via the Clip Art menu's Custom button, where you can browse to the location you stored them. When I get a new computer, I can easily move my Scrapbook Supplies folder to it. (in reply to annette.davidsonlega) Post #: 6

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 5:33:00 PM    annette.davidsonlega   Posts: 4 Joined: 12/12/2016 Status: offline Thank you, thank you, thank you!! I have created a Scrapbook Supplies folder. I'm still a novice at this stuff. So I appreciate your input! _____________________________ Annette L. Davidson (in reply to ellengard) Post #: 7

RE: PM 2011 Platinum will not update to version 3.1 - 12/13/2016 10:32:33 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You are very welcome! One of my first packs I got was 20 PG Vintage Memories 1 Book by MagicalReality Designs I used some of its graphics to create this page: Because the unzipped files are available to all my programs, I was able to use them in Adobe Photoshop Elements which has some advanced design tools that helped me achieve this look. But of course, this pack can make gorgeous pages in PrintMaster. < Message edited by ellengard -- 12/13/2016 10:45:56 PM > (in reply to annette.davidsonlega) Post #: 8

RE: PM 2011 Platinum will not update to version 3.1 - 12/14/2016 4:09:24 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Are you subscribed to the mymemories newsletter? Every Wednesday, they have a new freebie to download for a limited time. It is the same shopping site, whichever one of these you enter. printmasterpacks.com printshoppacks.com mymemories.com This week's freebie, I think is really nice! < Message edited by ellengard -- 12/14/2016 4:14:43 PM > (in reply to annette.davidsonlega) Post #: 9

All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 2.0 & 2011 >> PM 2/PM 2011 General Functionality >> PM 2011 Platinum will not update to version 3.1

Page: [1]

New Messages No New Messages Hot Topic w/ New Messages Hot Topic w/o New Messages Locked w/ New Messages Locked w/o New Messages

Post New Thread  Reply to Message  Post New Poll  Submit Vote  Delete My Own Post  Delete My Own Thread  Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.