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Brandy redux -> PS 3.0: How to Contact Technical Support (8/25/2011 3:35:50 PM)
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If you ever experience any Technical problems with PS 3.0 - related to installing/uninstalling, error messages or any other problems that are stopping you from running the program, please click on the appropriate link below to Submit a Question to Technical Support:
For Print Shop 3.0 Deluxe, please click on the link below
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2826
For Print Shop 3.0 Professional, please click on the link below
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2827
If, after clicking on 'Submit' on the 'Online Technical Support Request' web site, you receive an error message which says, "We're sorry, but U.S. laws do not allow us to record your information," that would indicate that your Anti-Virus software, your Internet Security suite or your Firewall might be blocking the process. So, it will be necessary for you to try again - but, only after temporarily disabling your Anti-Virus software, your Internet Security suite and your Firewall.
Please do keep in mind that questions which are submitted to Technical Support are ALWAYS answered in the order in which they are received. However, since Technical Support often experiences a serious backlog, you might not receive an answer for several days. Please DO NOT submit a 2nd or 3rd question - because this only increases the backlog.
And, please also keep in mind that Technical Support does not provide Functionality ('how-to' or 'how does it work') Support . So, functionality questions should always be posted on this forum.
Please click on the link below
http://support.encore.com/customerservice/refunds.aspx
to check out the Refund Policy - which applies even after the software is installed.
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