Crash on Print (Full Version)

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gat1984 -> Crash on Print (7/10/2013 1:12:54 PM) If this has already been addressed elsewhere, please let me know where to look. I recently installed PrintShop 3.0 Professional on a machine running 64-bit Win7. When I tried to print, PrintShop disappeared from the screen. Print Preview works. I have tried printing to several different devices, but always have the same result. There is no error message, it just disappears. I even tried changing the print settings according to the print information in the FAQ, with same result. Changed default printer to Broderbund's own PDF converter, and program disappeared on print. Current default printer is HP LJ P3005d. FAQ suggested seeing if MSPaint would print. It printed. Any ideas on what causes the program to crash on print? gat1984

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JasonC -> RE: Crash on Print (7/10/2013 1:32:28 PM) There have been many complaints about blurry printing with the PDF Convertor included with the program. Use CUTE PDF or print to a JPG for better results and then print with your own program as a work around.

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ellengard -> RE: Crash on Print (7/10/2013 1:40:30 PM) Crashing when trying to print was fixed with the patch. You will need this patch if your version is not 3.0.5 or greater.

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gat1984 -> RE: Crash on Print (7/10/2013 1:55:15 PM) I didn't think of that. For now I can save as a JPG and print from another program. I would hope, though, that a solution to the print problem could be found. gat1984

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gat1984 -> RE: Crash on Print (7/10/2013 1:58:18 PM) I have Version 3.0.6.0 installed, so should not need the patch. Thanks, anyway! gat1984

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ellengard -> RE: Crash on Print (7/10/2013 2:23:01 PM) Yes, you don't need the patch. For your technical problem, you will need to submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2827

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gat1984 -> RE: Crash on Print (7/10/2013 2:35:42 PM) Thanks! gat1984

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