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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0 >> Crash on Print

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Crash on Print - 7/10/2013 1:12:54 PM    gat1984   Posts: 4 Joined: 7/10/2013 Status: offline If this has already been addressed elsewhere, please let me know where to look. I recently installed PrintShop 3.0 Professional on a machine running 64-bit Win7. When I tried to print, PrintShop disappeared from the screen. Print Preview works. I have tried printing to several different devices, but always have the same result. There is no error message, it just disappears. I even tried changing the print settings according to the print information in the FAQ, with same result. Changed default printer to Broderbund's own PDF converter, and program disappeared on print. Current default printer is HP LJ P3005d. FAQ suggested seeing if MSPaint would print. It printed. Any ideas on what causes the program to crash on print? gat1984 Post #: 1

RE: Crash on Print - 7/10/2013 1:32:28 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline There have been many complaints about blurry printing with the PDF Convertor included with the program. Use CUTE PDF or print to a JPG for better results and then print with your own program as a work around. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to gat1984) Post #: 2

RE: Crash on Print - 7/10/2013 1:40:30 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Crashing when trying to print was fixed with the patch. You will need this patch if your version is not 3.0.5 or greater. (in reply to gat1984) Post #: 3

RE: Crash on Print - 7/10/2013 1:55:15 PM    gat1984   Posts: 4 Joined: 7/10/2013 Status: offline I didn't think of that. For now I can save as a JPG and print from another program. I would hope, though, that a solution to the print problem could be found. gat1984 (in reply to JasonC) Post #: 4

RE: Crash on Print - 7/10/2013 1:58:18 PM    gat1984   Posts: 4 Joined: 7/10/2013 Status: offline I have Version 3.0.6.0 installed, so should not need the patch. Thanks, anyway! gat1984 (in reply to ellengard) Post #: 5

RE: Crash on Print - 7/10/2013 2:23:01 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Yes, you don't need the patch. For your technical problem, you will need to submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2827 (in reply to gat1984) Post #: 6

RE: Crash on Print - 7/10/2013 2:35:42 PM    gat1984   Posts: 4 Joined: 7/10/2013 Status: offline Thanks! gat1984 (in reply to ellengard) Post #: 7

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