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All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 2.0 & 2011 >> PM 2/PM 2011 Printing Specific Issues >> PM 2011: Prints, but ignores default Printer Properties

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PM 2011: Prints, but ignores default Printer Properties - 12/7/2011 5:44:20 PM    jerryschwartznewb   Posts: 4 Joined: 12/7/2011 Status: offline I'm using PrintMaster 2011 Platinum on Windows 7 (64-bit). My printer is a Canon i960, and there is a full-featured driver. When I try to print, I can choose the printer and open its properties. I have the printer set to print grey-scale by default, so I change its properties to print in color and to preview before printing. (I save a lot of ink that way.) However, when PrintMaster prints my project it always comes out in grey-scale. If I go back to the PrintMaster print dialog and check my printer's properties, it still shows that it's still set to print in color; but somehow PrintMaster is by-passing those settings. If I "print" to a PDF, I get color. < Message edited by Brandy redux -- 2/1/2012 10:16:07 PM > _____________________________ Jerry Schwartz Post #: 1

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/7/2011 5:54:28 PM    jerryschwartznewb   Posts: 4 Joined: 12/7/2011 Status: offline Well, this is odd. After I created a color PDF, I went back to try printing to paper one last time. (Insane, I know.) It worked. Perhaps it had something to do with changing printers back and forth. There's still something wrong with the handshaking between PrintMaster and the printer driver. Normally, when I change the printer properties from within an application the properties are only changed temporarily for that application. PrintMaster changed the printer driver settings globally, so that other applications tried to use the same settings rather than the printer defaults. When I changed the printer properties when printing from MS Word, the properties seen by PrintMaster did not change; and PrintMaster was still able to print in color. Now I have a headache, but at least I have a color printout. < Message edited by Brandy redux -- 2/1/2012 10:16:15 PM > _____________________________ Jerry Schwartz (in reply to jerryschwartznewb) Post #: 2

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/7/2011 9:31:57 PM    Brandy redux Posts: 2376 Joined: 2/7/2007 Status: offline quote: Now I have a headache, but at least I have a color printout. Hi Jerry, I can confirm that what you saw was not a fluke. After confirming that I had the most current printer driver installed, I performed a test similar to yours: 1. Set the Printing Preferences for the default printer to grayscale 2. Started a PM 2011 project 3. Changed the printer's Properties in PM 2011 to Color 4. Brought up a Print Preview, which showed that the project would print in grayscale. Then, after I canceled the print job, I repeated the entire process a second time. When the 2nd print preview came up, I saw that the second print job would print in color. And, when I went to 'Devices and Printers' on my 64-bit version of Windows 7, then checked the Printing Preferences for the default printer, I saw that the default Printing Preferences had been changed from grayscale to color. And, I saw the same results with PM 2012. < Message edited by Brandy redux -- 2/1/2012 10:16:27 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page To contact me by email, please send your message to pine_97@yahoo.com Post #: 3

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/8/2011 10:49:24 AM    jerryschwartznewb   Posts: 4 Joined: 12/7/2011 Status: offline So, where do we go from here? I didn't notice any way to submit bug reports. < Message edited by Brandy redux -- 2/1/2012 10:16:37 PM > _____________________________ Jerry Schwartz (in reply to Brandy redux) Post #: 4

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/8/2011 10:55:21 AM    Brandy redux Posts: 2376 Joined: 2/7/2007 Status: offline Hi Jerry, There is no need for you to submit a bug report - because I reported this problem to the head of Technical Support, who works closely with the PrintMaster Development Team. If you should discover any other bugs in any other Broderbund/Encore/Hoyle product, the recommended procedure for submitting feedback/suggestions/gripes is explained in this FAQ http://forums.encoreusa.com/tm.asp?m=40873&mpage=1&key=龩 < Message edited by Brandy redux -- 2/1/2012 10:16:50 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page To contact me by email, please send your message to pine_97@yahoo.com (in reply to jerryschwartznewb) Post #: 5

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/8/2011 11:15:57 AM    jerryschwartznewb   Posts: 4 Joined: 12/7/2011 Status: offline Thanks. I could swear that I stumbled onto some page where it said tech support only handled crashes. < Message edited by Brandy redux -- 2/1/2012 10:17:00 PM > _____________________________ Jerry Schwartz (in reply to Brandy redux) Post #: 6

RE: PM 2011: Prints, but ignores default Printer Proper... - 12/8/2011 11:29:40 AM    Brandy redux Posts: 2376 Joined: 2/7/2007 Status: offline Hi Jerry, You might be referring to this "Technical Support & Customer Service: Broderbund, Encore, Hoyle, Bicycle" FAQ http://forums.encoreusa.com/tm.asp?m=24071 which says, "Technical Support is provided for only those problems related to installing/uninstalling, error messages or problems that are stopping you from running the program." However, the head of Technical Support wears many hats, one of which is working closely with the Development Teams for the newer PrintMaster & Print Shop products. < Message edited by Brandy redux -- 2/1/2012 10:17:08 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page To contact me by email, please send your message to pine_97@yahoo.com (in reply to jerryschwartznewb) Post #: 7

All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 2.0 & 2011 >> PM 2/PM 2011 Printing Specific Issues >> PM 2011: Prints, but ignores default Printer Properties

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