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online server down, no clip art?

 
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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0 >> online server down, no clip art? Page: [1]
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online server down, no clip art? - 5/18/2012 10:05:37 AM   
pwedman

 

Posts: 1
Joined: 5/18/2012
Status: offline
I have not made any changes to my internet or firewall setting, but I cannot access any clip art anymore. Is there a way to access clip art when not online? Or what's up with the online server?
Post #: 1
RE: online server down, no clip art? - 5/18/2012 10:56:24 AM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
Hi pwedman,

As can be seen in the image at the bottom of this message, "An internet connection is required to access the clip art and ready-made projects". Since I am able to access the clip art, that would indicate that you are experiencing a Technical problem.

If you are not able to fix the problem, your only option would be to click on the link below

http://forums.encoreusa.com/tm.asp?m=24071

then follow the directions in that FAQ for contacting Technical Support - because, Encore has requested that all users who are experiencing Technical problems with Print Shop 3.0 be advised to contact Technical Support.




Please note that the Print Shop 3.0 subroutine which accesses PrintShopPacks.com on the right side of the Print Shop 3.0 workspace is not the same subroutine which accesses the templates and clipart on the left side of the Print Shop 3.0 workspace. So, if/when you are not able to access the templates and clicpart, you should still be able to access PrintShopPacks.com

Attachment (1)

< Message edited by Brandy redux -- 7/22/2012 7:47:33 PM >


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(in reply to pwedman)
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