Encore Forums Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums  Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Printable Version

All Forums >> [Product Forums] >> [Games] >> [Hoyle®] >> Hoyle Mahjongg >> Software Is Crashing

Page: [1]

Login Message << Older Topic   Newer Topic >>

Software Is Crashing - 10/18/2012 12:53:28 PM    mfgibson   Posts: 4 Joined: 1/25/2010 Status: offline I'm trying to play Hoyl MahJongg on my laptop, running Windows Vista. The software starts up and lets me start a game, but as soon as I try to click on a tile, I get "Mahjongg has stopped working. Windows is gathering information about the problem." I tried uninstalling the software and reinstalling it, but that didn't help. Also, the software window is running off the top and bottom of my screen a little bit. How do I fix these problems? Post #: 1

RE: Software Is Crashing - 10/18/2012 4:14:36 PM    Brandy redux Posts: 2376 Joined: 2/7/2007 Status: offline Hi mfgibson, It is very important to keep in mind that when the "{program name} has stopped working" error message is encountered, that is usually an indicator of a corrupt installation. And, since a simple uninstall/reinstall cannot always remove all corruption, the recommended solution for dealing with that problem is to click on the link below http://forums.encoreusa.com/tm.asp?m=41214&mpage=1&key=ꃾ then follow the directions in that FAQ for performing a 1) thorough uninstall, 2) computer cleanup and 3) 'clean' reinstall. And, it is very important to keep in mind that the 'clean' install is recommended for all installations of all Windows software - because the 'clean' install is the best way to prevent corrupt installations. However, as you mentioned in your other post that you received the "No compatible Direct3D devices found" error message, that would indicate that your computer does not meet the Minimum System Requirements for Hoyle Mahjongg. In that case, Please do keep in mind that if you purchased Hoyle Mahjongg from a retail store within the last 90 days or from either broderbund.com, encore.com or hoylegaming.com within the last 30 days, you are eligible for a refund - even after the product has been installed. Please click on the link below http://support.encore.com/customerservice/refunds.aspx to check out the Refund Policy. _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page To contact me by email, please send your message to pine_97@yahoo.com (in reply to mfgibson) Post #: 2

All Forums >> [Product Forums] >> [Games] >> [Hoyle®] >> Hoyle Mahjongg >> Software Is Crashing

Page: [1]

New Messages No New Messages Hot Topic w/ New Messages Hot Topic w/o New Messages Locked w/ New Messages Locked w/o New Messages

Post New Thread  Reply to Message  Post New Poll  Submit Vote  Delete My Own Post  Delete My Own Thread  Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.