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All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage >> Advantage Elementary

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Advantage Elementary - 10/31/2013 11:40:23 AM    ramaynard   Posts: 2 Joined: 10/31/2013 Status: offline First of all, I don't know if it's 2012 or anything else - THE PACKAGE ONLY SAYS "Advantage Elementary". I purchased form this web page about two weeks ago, so I assume it is the newest version. I am using a Mac running the latest OS: Mavericks. Everything works fine except for the Multiplication and Division module - it comes up with garbled nonsense wherever numbers are supposed to be. Completely unusable. I've tried repairing permissions and uninstalling and re-installing.... Is this a bug? Is there an update? Any help appreciated. Randy Attachment (1) Post #: 1

RE: Advantage Elementary - 10/31/2013 1:19:10 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I looked on the site, and both products appear to be the same except each one comes with different bonus software. The latest iteration of the software on the site which includes Mavis Beacon Kids and Hoyle Chess only supports up to Mac OSX 10.8 and does not list Mavericks as a compatible OS. So if you are encountering problems with the software it's likely not compatible with your OS. If you were to contact Encore Support at http://support.encore.com they would tell you that your OS is not compatible at this point. Encore can't offer technical support in which your OS does not meet the system requirements. Right now , if you are eligible to , it sounds like the only thing you can do at this point is get a refund for the software. The refund policy states the following: If your grade-point-average within the core subjects does not improve from one report card to the next after using the Advantage products, return this product within 180 days of the date of purchase and we will gladly refund your money OR if for any reason you are not completely satisfied with this product, return this product within 30 days of the date of purchase and we will refund your money. See complete details inside the box. For refunds, fill out the form at http://support.encore.com/ordersupport/ _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to ramaynard) Post #: 2

RE: Advantage Elementary - 10/31/2013 1:24:43 PM    ramaynard   Posts: 2 Joined: 10/31/2013 Status: offline Thank you for the info... it seems like a simple product update would be easy enough - since this is a new product and Mavericks is a free upgrade being adopted by the majority of Mac users... returning the product is a pain in the butt for 35 bucks or whatever. I'll just keep this in mind when purchasing in the future. (in reply to ramaynard) Post #: 3

RE: Advantage Elementary - 10/31/2013 2:02:51 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Actually I think you will find Encore's return process easier and not a hassle like you think, please give them a chance to make this right :) _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to ramaynard) Post #: 4

All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage >> Advantage Elementary

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