Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Help getting started

 
Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Games] >> [Viva-Media Games] >> Fritz Chess 13 >> Help getting started Page: [1]
Login
Message << Older Topic   Newer Topic >>
Help getting started - 12/30/2013 1:21:04 PM   
mspig98

 

Posts: 3
Joined: 12/30/2013
Status: offline
Hi - I just purchased Fritz 13 and I'd like to know where I can watch the 10 videos that were mentioned in the product description and also where the PDF manual is that describes how to use the program. Is there any kind of instructions that come with this package? Very disappointing considering it is such a nice platform yet absolutely no guidance on how to get started. Thanks in advance for the help.
Post #: 1
RE: Help getting started - 12/30/2013 6:30:03 PM   
JasonC

 

Posts: 1657
Joined: 12/14/2005
From: Hayward, CA
Status: offline
I'm going to agree with you , this is one of the most complicated games I've had the chance of experiencing in my life. I did a little digging around so... This is going to require the disc in the drive.

With your disc in the drive here is step one : Click on File > Open Media File



Then for step two , with the disc in the drive browse to the CD Contents and go into the Multimedia Folder And then Double Click on Multimedia HTM

There should be video files you can open up in here.



In regards to the manual, it's in the root of the CD under Manuals. It's a long manual I'll tell you.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to mspig98)
Post #: 2
RE: Help getting started - 12/31/2013 7:35:17 AM   
mspig98

 

Posts: 3
Joined: 12/30/2013
Status: offline
Thanks for responding! The problem is I downloaded the program and I don't have a disk. Can I access the book and the videos just from a normal installation downloaded from the web? Is there a part of the program that I can navigate to to find this stuff? Thanks again for the help.

(in reply to mspig98)
Post #: 3
RE: Help getting started - 12/31/2013 8:05:04 AM   
JasonC

 

Posts: 1657
Joined: 12/14/2005
From: Hayward, CA
Status: offline
I'm reaching out to my contacts at Encore to see if we can get you connected with the materials you need. I already knew the download edition had these things omitted, but needed to initially know if you had a CD or a Download......

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to mspig98)
Post #: 4
RE: Help getting started - 12/31/2013 8:09:36 AM   
JasonC

 

Posts: 1657
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Do you see the little question mark at the top right of the screen? there is a manual there!

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to JasonC)
Post #: 5
RE: Help getting started - 12/31/2013 8:17:43 AM   
mspig98

 

Posts: 3
Joined: 12/30/2013
Status: offline
Wonderful. Let me know and I can email you my mailing address. Just bizarre they make their customers find out all of this on their own. I can't tell you how much time I have spent on this and to hear that it happens to a lot of other people is really disappointing. At the very least they should change the Amazon product description and label it properly as a watered down version without the features they tout. Really misleading and dishonest especially when they know none of it will work with a downloaded vs. disk copy. Thanks again for the help.

(in reply to mspig98)
Post #: 6
RE: Help getting started - 12/31/2013 1:17:06 PM   
JasonC

 

Posts: 1657
Joined: 12/14/2005
From: Hayward, CA
Status: offline
It's not misleading it's a programming error in the software but I'm still awaiting a reply from my contact.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to mspig98)
Post #: 7
Page:   [1]
All Forums >> [Product Forums] >> [Games] >> [Viva-Media Games] >> Fritz Chess 13 >> Help getting started Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

1.223