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TPS crashes when import window opens

 
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TPS crashes when import window opens - 2/11/2014 5:04:16 PM   
nvignola

 

Posts: 1
Joined: 2/11/2014
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I downloaded the TPS3.5 from staples. Installed the program, but anytime I try to import a picture, the program crashes. Ideas?




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RE: TPS crashes when import window opens - 2/11/2014 6:02:04 PM   
ellengard


Posts: 3241
Joined: 10/2/2006
Status: offline
Could be a corrupted installation, but it'd be better to get tech advice from tech support. (This forum is for functionality support e.g. how to do a mail merge, how to edit a graphic.)
Submit a tech support ticket here:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256

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RE: TPS crashes when import window opens - 2/12/2014 11:54:02 AM   
JasonC

 

Posts: 1657
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Can you try opening with paint the picture you want to import and resave it as another format and see if it crashes? I've seen behavior on mine where it crashed but found out the picture file had some odd properties and converting it to another format solved the problem.

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