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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Print Shop 3.5 not importing print shop 23 projects

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Print Shop 3.5 not importing print shop 23 projects - 10/29/2014 1:05:45 PM    Charweave   Posts: 11 Joined: 10/29/2014 Status: offline I sure hope someone can help me!! Just installed 3.5 on my new laptop with Windows 8. Installed fine but I cannot get any of my PrintShop 23 projects to open. I keep getting the message" 's' us an unexpected token. Expecting white space 4. position 344" Of course the position number changes with each project. I have been using PS since it first came out so I have many projects that I still need for my business. Can anyone help??? Thanks Much Char Post #: 1

RE: Print Shop 3.5 not importing print shop 23 projects - 10/29/2014 5:52:57 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline This screen capture shows the correct way to open a version 23 project. If that is what you are doing and you are getting an error message, then you need to submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 Attachment (1) (in reply to Charweave) Post #: 2

RE: Print Shop 3.5 not importing print shop 23 projects - 10/29/2014 8:34:25 PM    Charweave   Posts: 11 Joined: 10/29/2014 Status: offline Thanks for the help but yes, that is what I did and I still get the error message. Ready to take the program back, I did contact tech support but have been waiting for a response. Was hoping someone here could help. Thanks again Char (in reply to ellengard) Post #: 3

RE: Print Shop 3.5 not importing print shop 23 projects - 10/29/2014 10:07:30 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I can open my version 23 projects in 3.5 so I'm thinking perhaps your program installation was corrupted? I hope tech support can solve your problem. (in reply to Charweave) Post #: 4

RE: Print Shop 3.5 not importing print shop 23 projects - 7/13/2015 4:42:05 PM    cindygvt   Posts: 3 Joined: 7/13/2015 Status: offline Doesn't work for me either. This tool is a far cry from the older version. Not impressed. (in reply to ellengard) Post #: 5

RE: Print Shop 3.5 not importing print shop 23 projects - 7/14/2015 12:33:05 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: cindygvt Doesn't work for me either. This tool is a far cry from the older version. Not impressed. What behavior are you encountering when trying to import? Under normal circumstances it should import providing that your projects are OK. as ellengard said above if you are having issues you should submit a ticket so our support department can take a look at it _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to cindygvt) Post #: 6

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Print Shop 3.5 not importing print shop 23 projects

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