Thank you - I did what you suggested. I uninstalled it then went back to the link I was emailed when I first purchased the program and uploaded it from there. I am still having the same problem. It will open - it just won't go beyond that point. Am I missing a step??? Thanks so much!
Joined: 12/14/2005 From: Hayward, CA Status: offline
When uninstalling your program, please make sure you have checked C:\Program Files x86) to see if Print Shop 4.0 left any folders behind. This step is very important as you may potentially be overwriting a corrupt version of it which could cause problems.
If you're still not seeing results, our Technical Support team can assist you Just visit the link in my signature below and search for the product you're looking for support on. Just click the link that says "Did not find what you are looking for? Create a Support ticket"
You can also call us for live assistance as well.
< Message edited by TMLFAN4LIFE -- 7/11/2016 12:59:19 PM >
Jason Carver Encore Technical Support / Community Moderator
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