Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Can't get Print Shop 4.0 to work

 
Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't get Print Shop 4.0 to work Page: [1]
Login
Message << Older Topic   Newer Topic >>
Can't get Print Shop 4.0 to work - 7/10/2016 3:19:22 PM   
DWhitsett60427

 

Posts: 2
Joined: 7/10/2016
Status: offline
I am running Windows 10 on my lap top and have Print Shop 4.0. I can open Print Shop BUT it
it will not allow me to begin a new project or open and existing project.
Can anyone help?????

_____________________________

Denise
Post #: 1
RE: Can't get Print Shop 4.0 to work - 7/10/2016 5:07:33 PM   
ellengard


Posts: 2913
Joined: 10/2/2006
Status: offline
Did you install PS4.0 on Win 10 or was PS4.0 already on your laptop before it was upgraded to Win 10? If the latter, then the upgrade corrupted the program. You need to uninstall, then reinstall PS4.0

_____________________________

my desktop publishing tips
Print Shop guest blogger(2014-17)

(in reply to DWhitsett60427)
Post #: 2
RE: Can't get Print Shop 4.0 to work - 7/11/2016 6:43:27 AM   
DWhitsett60427

 

Posts: 2
Joined: 7/10/2016
Status: offline
Thank you - I did what you suggested. I uninstalled it then went back to the link I was emailed when I first purchased the program and uploaded it from there. I am still having the same problem. It will open - it just won't go beyond that point. Am I missing a step??? Thanks so much!

_____________________________

Denise

(in reply to ellengard)
Post #: 3
RE: Can't get Print Shop 4.0 to work - 7/11/2016 12:58:11 PM   
TMLFAN4LIFE


Posts: 1388
Joined: 12/14/2005
From: Hayward, CA
Status: offline
When uninstalling your program, please make sure you have checked C:\Program Files x86) to see if Print Shop 4.0 left any folders behind. This step is very important as you may potentially be overwriting a corrupt version of it which could cause problems.

If you're still not seeing results, our Technical Support team can assist you Just visit the link in my signature below and search for the product you're looking for support on. Just click the link that says "Did not find what you are looking for? Create a Support ticket"

You can also call us for live assistance as well.

< Message edited by TMLFAN4LIFE -- 7/11/2016 12:59:19 PM >


_____________________________

Jason Carver
Encore Technical Support / Community Moderator

(in reply to DWhitsett60427)
Post #: 4
RE: Can't get Print Shop 4.0 to work - 7/11/2016 7:50:05 PM   
ellengard


Posts: 2913
Joined: 10/2/2006
Status: offline
What Jason said! In particular, delete the file shown here in my screen capture. That worked for me when Microsoft updates made my Print Shop stop working.




Attachment (1)

_____________________________

my desktop publishing tips
Print Shop guest blogger(2014-17)

(in reply to DWhitsett60427)
Post #: 5
Page:   [1]
All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Can't get Print Shop 4.0 to work Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

1.230