Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

The Print Shop 4.0 will NOT open

Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> The Print Shop 4.0 will NOT open Page: [1]
Message << Older Topic   Newer Topic >>
The Print Shop 4.0 will NOT open - 11/27/2016 11:48:16 AM   


Posts: 12
Joined: 3/14/2016
Status: offline

I was working on a calendar, and after many hours of putting the calendar together (very slowly), I managed to save and print.

Once I printed, I noticed a misspelled word ... I have since tried to go back to the file to edit and reprint.

However, after printing, the program froze, and I have not been able to open TPS 4.0 ever again.

All night, I spent hours UNINSTALLING, cleaning registry, defragmenting, clearing residual installation files, etc.

I have done a clean installation. Yet, I click on the icon to open the program and I get NOTHING.

I only got this error once:


I haven't even been able to duplicate that error or open the program... Please help!

Post #: 1
RE: The Print Shop 4.0 will NOT open - 11/27/2016 1:49:14 PM   

Posts: 3203
Joined: 10/2/2006
Status: offline
Submit a tech support ticket here:

They identified a file in App Data folder that required manual deletion so that my reinstallation finally worked.

I hope you get up and running again soon. BTW, was your calendar project file size huge? Like over 40 MB? It's not uncommon for printers to choke on very large and complex files containing many pages, layers, images and effects. When I'm working in Photoshop, I always flatten my file before sending it to the printer. The closest thing The Print Shop has to "flatten" is export to JPG.

Also, huge complex files can crash the program when more edits and saves are done.

See this http://printshop.com/blog/2014/10/1/simplify-your-calendar-project.aspx
for a helpful technique to manage a large calendar project.


my desktop publishing tips
Print Shop guest blogger(2014-19)

(in reply to Jeannete99)
Post #: 2
RE: The Print Shop 4.0 will NOT open - 11/27/2016 10:42:49 PM   

Posts: 1571
Joined: 12/14/2005
From: Hayward, CA
Status: offline
I'm not sure what you're reinstalling from, but make absolute sure you're running version 4.01

If you're running version 4.0, you need to update for the best experience.


Jason Carver
Encore Sales Department and Customer Service
For Tech Support, visit http://support.encore.com

(in reply to Jeannete99)
Post #: 3
Page:   [1]
All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> The Print Shop 4.0 will NOT open Page: [1]
Jump to:

New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4