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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> The Print Shop 4.0 will NOT open

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The Print Shop 4.0 will NOT open - 11/27/2016 11:48:16 AM    Jeannete99   Posts: 12 Joined: 3/14/2016 Status: offline Hello, I was working on a calendar, and after many hours of putting the calendar together (very slowly), I managed to save and print. Once I printed, I noticed a misspelled word ... I have since tried to go back to the file to edit and reprint. However, after printing, the program froze, and I have not been able to open TPS 4.0 ever again. All night, I spent hours UNINSTALLING, cleaning registry, defragmenting, clearing residual installation files, etc. I have done a clean installation. Yet, I click on the icon to open the program and I get NOTHING. I only got this error once: THE EXCEPTION UNKNOWN SOFTWARE EXCEPTION (0XE0434352) OCCURRED IN THE APPLICATION AT LOCATION 0XFD78A06D. I haven't even been able to duplicate that error or open the program... Please help! thanks, Jeannette Post #: 1

RE: The Print Shop 4.0 will NOT open - 11/27/2016 1:49:14 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780 They identified a file in App Data folder that required manual deletion so that my reinstallation finally worked. I hope you get up and running again soon. BTW, was your calendar project file size huge? Like over 40 MB? It's not uncommon for printers to choke on very large and complex files containing many pages, layers, images and effects. When I'm working in Photoshop, I always flatten my file before sending it to the printer. The closest thing The Print Shop has to "flatten" is export to JPG. Also, huge complex files can crash the program when more edits and saves are done. See this http://printshop.com/blog/2014/10/1/simplify-your-calendar-project.aspx for a helpful technique to manage a large calendar project. (in reply to Jeannete99) Post #: 2

RE: The Print Shop 4.0 will NOT open - 11/27/2016 10:42:49 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I'm not sure what you're reinstalling from, but make absolute sure you're running version 4.01 If you're running version 4.0, you need to update for the best experience. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to Jeannete99) Post #: 3

RE: The Print Shop 4.0 will NOT open - 4/20/2023 4:19:25 AM    Emilyy   Posts: 20 Joined: 7/19/2022 Status: offline Check for software updates: retro bowl Make sure that The Print Shop 4.0 is fully updated. You can check for updates within the program or on the manufacturer's website. (in reply to JasonC) Post #: 4

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> The Print Shop 4.0 will NOT open

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