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Can't change font style in text box, locks up

 
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Can't change font style in text box, locks up - 5/3/2017 11:11:03 AM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
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I have been over this with tech support and they had me clear the temp files and then send them a file to try to change the font They say they could change the font their end. I can't. It is stuck on Segue UI and when I try to get the other available font choices to show it locks up and says "not responding" No matter how many times I try to start fresh I get the same problem

I am running Windows 10 and just bought this Print Shop Professional 4.0. April 24th 2017. I updated it immediately to the 4.0.1 when prompted and have still not been able to complete an project.

Does anyone have any ideas?

Thanks!
Dawn
Post #: 1
RE: Can't change font style in text box, locks up - 5/3/2017 12:16:35 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Are you working with plain text, or are you working with headlines? I've not seen that happen. If this behavior is occurring, it is most likely a corrupt installation. I am going to send you an email through the forums "Email" system to follow up with additional information and see where things stand with your support request.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 2
RE: Can't change font style in text box, locks up - 5/3/2017 12:28:34 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Hi Jason,
I am trying with plain text in the text box setting. I haven't even gotten past this to try headlines. I have the CD for install. I installed it and thought that was the problem, so I uninstalled it and used my coupon key to try downloading directly from the website. I am still having the same problem. :(
This is the email I got most recently:

quote:

"Thank you for contacting Customer Support.

Unfortunately we are unable to provide another resolution for the issue you are experiencing with the program. We have provided all of the support options that fix the issue you are experiencing with the program.

I apologize for any inconvenience this may cause you.

You can also check with our forum moderators to find out if a solution has been posted on the forums website. For information on our forums, please visit:

http://support.encore.com/howtoresources/

If you prefer, we offer a money back guarantee as outlined at the following website:

http://support.encore.com/customerservice/refunds.aspx "


I'm going to check my email and see if your solutions work. Thanks!
Dawn

(in reply to TMLFAN4LIFE)
Post #: 3
RE: Can't change font style in text box, locks up - 5/3/2017 1:37:06 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
You should have an email from our support site with suggestions.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 4
RE: Can't change font style in text box, locks up - 5/3/2017 1:44:34 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Hi Jason,
Yes, I just got the emails. I tried and unfortunately the program is still freezing up. So I tried to do headlines.....and that to triggered a "Print Shop is Not Responding" and the option to wait or to close it. :( I waited and when it unlocked I tried once again to change fonts and it locked up again. I'm bummed. I was hoping it would work.
Thanks,
Dawn

(in reply to TMLFAN4LIFE)
Post #: 5
RE: Can't change font style in text box, locks up - 5/3/2017 1:49:57 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Did you happen to get the Windows 10 Creators Update?

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 6
RE: Can't change font style in text box, locks up - 5/3/2017 1:54:14 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
As a last resort, run the disk cleanup tool in Windows 10. To do this, in the search box, type in Disk Cleanup in the search box. When you have started the disk cleanup, click on Clean Up System Files. Make sure every box is checked and let it do its thing.

You may have a font caching issue on your computer, easily solved by computer maintenance on the disk cleanup app.




Attachment (1)

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 7
RE: Can't change font style in text box, locks up - 5/3/2017 2:33:57 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
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I did get that update.....but it didn't fix the problem. I just did it yesterday . :)

(in reply to TMLFAN4LIFE)
Post #: 8
RE: Can't change font style in text box, locks up - 5/3/2017 2:36:54 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
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Im trying the cleanup now...

(in reply to Dawn91)
Post #: 9
RE: Can't change font style in text box, locks up - 5/3/2017 2:39:50 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Ok, let me know how it goes.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 10
RE: Can't change font style in text box, locks up - 5/3/2017 4:43:50 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Hi,
No luck, really. It flickered the option to change fonts then disappeared and locked up before I could change it.

I don't know what to think. :(

Thanks for your help, though.

Dawn

(in reply to TMLFAN4LIFE)
Post #: 11
RE: Can't change font style in text box, locks up - 5/3/2017 5:22:46 PM   
ellengard


Posts: 2748
Joined: 10/2/2006
Status: offline
You may have a corrupted installation. This can happen when anti-virus programs are running during the install process. Anti-virus and firewalls can also corrupt downloaded programs.

What I always do is to disable my anti-virus only during the download and the installation. Hope that will work for you, if you want to try uninstalling and starting over.

_____________________________

my desktop publishing tips
Print Shop guest blogger(2014-17)

(in reply to Dawn91)
Post #: 12
RE: Can't change font style in text box, locks up - 5/3/2017 5:33:19 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: Dawn91

Hi,
No luck, really. It flickered the option to change fonts then disappeared and locked up before I could change it.

I don't know what to think. :(

Thanks for your help, though.

Dawn


Okay. Could you try one last thing for me? Would you be willing to leave you computer alone for 5 to 6 minutes and see if it unfreezes?

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 13
RE: Can't change font style in text box, locks up - 5/4/2017 10:58:01 AM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
I have done this before. I will try again, though. When I did before it would unlock after a period of time, but relock up when I tried again to change fonts.
I will sure give it another try though. :) Thanks

(in reply to TMLFAN4LIFE)
Post #: 14
RE: Can't change font style in text box, locks up - 5/4/2017 10:59:24 AM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Ok, thank you, I will try that also. I'm getting ready to leave, so I can't do it now, but I will as soon as I can dedicate half an hour to it. :)

(in reply to ellengard)
Post #: 15
RE: Can't change font style in text box, locks up - 5/4/2017 12:46:34 PM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Thank you very much for the time you're taking to help us troubleshoot this

I did have a discussion with our developers this morning and they will take a further look at it. We may need more information about your computer so when that time comes, I'll reach out to you again for it.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 16
RE: Can't change font style in text box, locks up - 5/8/2017 6:28:30 AM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Sorry for the delay. Busy weekend! No....It is still locking up and I am still unable to change fonts. :( I uninstalled and tried reinstalling with my antivirus, firewalls, etc all turned off, like ellengard suggested. I am at a loss.

Thanks,
Dawn

(in reply to TMLFAN4LIFE)
Post #: 17
RE: Can't change font style in text box, locks up - 5/8/2017 11:55:24 AM   
TMLFAN4LIFE


Posts: 1180
Joined: 12/14/2005
From: Hayward, CA
Status: offline
No worries, glad you replied back to this thread.

Could you please tell me how many fonts you have installed on your computer? If you type in Fonts in the search box at the bottom, it will say "Fonts" Control panel as a search suggestion. In that window that contains the fonts, at the bottom should tell you how many fonts are installed on the machine.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Dawn91)
Post #: 18
RE: Can't change font style in text box, locks up - 5/8/2017 11:55:45 AM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Hi, so I am still not able to change fonts. I see that this person had the same problem with TPS 2.0 http://forums.encoreusa.com/tm.asp?m=41821 Is there a configuration file for 4.0 maybe?
Thanks,
Dawn

(in reply to Dawn91)
Post #: 19
RE: Can't change font style in text box, locks up - 5/8/2017 12:24:01 PM   
Dawn91

 

Posts: 14
Joined: 4/22/2017
Status: offline
Sorry about the above....guess we were typing at the same time. :)
It says I have "2,107 items"

(in reply to Dawn91)
Post #: 20
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